Client Service Account Manager - Payments - Associate
Client Service Account Manager - Payments - Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Interested in growing your career in payments Then this is an exciting opportunity for you!
As a Client Service Account Manager Payments Associate in the Payments team you will be responsible for delivering best in class service and strives to achieve 100 client satisfaction by building deep and meaningful relationships with key contacts within a clients organization. While working as a Client Service Account Manager you will develop an excellent understanding of the clients primary business the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
Job responsibilities
- Take responsibility for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintain an accurate and active service temperature check for all Clients within the portfolio
- Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
- Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understand the Clients business to anticipate their servicing needs and provide appropriate support and solutions (become the Clients champion)
- Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
- Promote use of our electronic service tools to allow Clients to easily find the payment related information they require and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications capabilities and skills
- Strong Customerfacing / relationship management experience in similar area
- Excellent verbal and written communication skills including executive communication skills
- Ability to develop and mobilize internal network key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- In depth understanding of the importance of our Diversity Equity and Inclusion philosophy
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Required Experience:
Manager
Employment Type
Full-Time
