Openshift Platform Engineer

Responsibilities

General:

• Work with technology partner(s) as required to open update and resolve tickets.
• Communicate with clients as needed for updates escalations and ticket closure upon resolution.
• Handle escalations to Level 3 for clients or technology partner(s).

OpenShift:

• Provide Kubernetes expertise across multiple distributions focusing primarily on Red Hat OpenShift.
• Use OpenShift CLI GUI and API to log in and troubleshoot affected systems (OpenShift 3 and 4.
• Support and troubleshoot OpenShift SDN/CNI network plugins multihomed hosts and Kubernetes networking.
• Manage storage requirements storage classes CSI drivers and backends within the OpenShift context.
• Support and manage Kubernetes Operators and lifecycle management.
• Utilize Git/source code management pipelines Ansible and other automation tools.
• Maintain OpenShift architecture and design including roles and node types.
• Investigate OpenShift SDN/CNI network plugins multihomed hosts and Kubernetes networking issues escalating to networking teams as needed.
• Review and resolve storage requirements and connected storage issues escalating to storage teams as necessary.
• Troubleshoot Kubernetes Operators and lifecycle management to maintain platform operational status.
• Leverage client and OpenShift monitoring and visibility systems for problem validation and gathering additional metrics.
• Develop and enhance existing automation building additional code to improve efficiency and processes.

OpenStack:

• Use OpenStack CLI GUI and API to log in and troubleshoot affected systems (OpenStack 13 and 16.
• Support OpenStack architecture and design including roles and node types.
• Troubleshoot OpenStack network plugins like Juniper Contrail and hardware passthrough technologies like SRIOV for networking and GPU.
• Resolve connected storage issues in the context of OpenStack escalating to storage teams as needed.
• Use Git/source code management pipelines Ansible and other automation tools.
• Develop and enhance automation processes building additional code for improved efficiency.

Qualifications

• Experience in an operational role e.g. Linux Admin DevOps Engineer SRE or Software Engineer supporting production platforms.
• Expertise in enabling and onboarding application/development teams and managing active user bases via change management processes.
• Handson experience with enterprise Kubernetes distributions including Red Hat OpenShift Container Platform.
• Familiarity with architecture design deployment or administration on any cloud container platform (e.g. OpenShift EKS AKS GKE Tanzu Cloud Foundry).
• OpenStack architecture design deployment and operational management experience.
• Knowledge of testing methodologies and CI/CD tooling (e.g. Jenkins Tekton).
• Experience with cloudnative engineering and CI/CD pipeline development or usage.
• Proficiency in platform observability tools (Dynatrace Datadog Prometheus Grafana) and alerting systems (PagerDuty Healthwatch Alertmanager).
• Familiarity with CLI and management tools like oc kubectl Helm and openstack.
• Experience with GitOps workflows and tools like Kustomize for declarative Kubernetes object management.
• Infrastructure automation expertise using Terraform Ansible playbooks or equivalent tools.
• Proficiency in SCM tools such as Git Subversion or Gerrit.
• Knowledge of Bash/Shell scripting.