IN-Senior Consultant Emergency Response Support System Expert CitiesAdvisory Gurgaon
IN-Senior Consultant Emergency Response Support System Expert CitiesAdvisory Gurgaon
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
A career in our Government and Public Sector Transformation Management practice within General Consulting services will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the worlds largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation unlocking data possibilities navigating risk and regulatory complexity optimising deals and aligning costs with business strategy to create a competitive advantage.In joining youll help federal state and local government clients solve complex business issues and manage jurisdiction related risk. Youll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively both today and tomorrow.
Responsibilities:
Proficiency in emergency call systems
telecommunications IT infrastructure and system
integration. Experience with 112 systems or similar
emergency response technologies is preferred.
Capable to design and implementation of emergency call
systems for handling high volumes of calls efficiently.
Stay informed about the latest technologies and
innovations in emergency call systems and recommend
improvements or upgrades.
Provide technical support for seamless integration of the
emergency call system with other emergency management
systems such as dispatch systems and Geographic
Information Systems (GIS).
Provide technical support for the 112 emergency call
systems including troubleshooting issues and ensuring
system reliability and uptime.
Analyze call data and system performance metrics to
identify trends issues and areas for improvement.
Collect and incorporate feedback from users and
stakeholders to continually refine and improve the system.
Prepare and present reports on system performance
incident handling and response metrics to stakeholders.
Communicate with stakeholders/customers on an ongoing
basis.
Set and continually manage project expectations with
team members and customers.
Track project milestones and deliverables.
Develop and deliver progress reports proposals
requirements documentation and presentations.
Issue status reports to the project team analyze results
and troubleshoot problem areas.
Proactively manage changes in project scope identify
potential crises and devise contingency plans.
Strong analytical skills to assess system performance
identify issues and develop solutions.
Mandatory skill sets: Subject Matter Expertise: Emergency Response Support
System (ERSS) Integrated Command and Control Centers
Experience of handling Computer Aided Dispatched system
(CAD) and call centre application.
Preferred skill sets: Working with law enforcement agencies like Police smart city etc. on various Public Safety & Security solutions
IT/Workflow/ERP applications.
Years of experience required: Total work experience of 10 years and relevant work
experience of 5 years in any reputed IT/ITES firm.
Education qualification: Graduation: BE / BTech / MCA
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Government & Public Services (G&PS)Optional Skills
Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Business Process Improvement Communication Costing Creativity Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity IT Project Lifecycle Learning Agility Optimism Process Mapping Process Standardization Program Management Project Budgeting Project Coordination Project Delivery Project Documentation Project Governance 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
