Sales Support Representative I
Sales Support Representative I
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Job Description
Job Details
Description
At American Solutions for Business we pride ourselves on helping people live their American dream. As an employeeowned company we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981 we have grown to be one of the largest distributors in the industry providing customers with print branded merchandise eCommerce solutions fulfillment and more.
Start your career journey with ASB as a Sales Support Representative I where youll play a vital role in coordinating and overseeing administrative activities related to the processing of sales orders vendor invoices and billing. In addition you will provide essential support service and communication to assigned sales associates their fulfillment programs with status updates to clients vendor contacts and home office support teams.
This position will require working on site in Glenwood MN up to the first year and then will have the opportunity to be hybrid and/or remote.
In this role you will:
- Process sales orders discrepancies inventory documents daily according to established department policies and procedures to include:
- Ensure all incoming orders are received entered and saved into order management system and tagged in the workflow management system (Mfiles).
- Utilize ASB platforms to process orders daily by performing data entry functions on purchase and sales orders based on specific program requirements attaching all correspondence and documents related to order.
- Match vendor invoices and warehouse packing slips to purchase orders.
- Invoice customer upon receipt of all paperwork; verifying costs are accounted for and are accurate.
- Provide timely support research and feedback regarding the status of orders concerns and/or pending changes as it relates to orders such as:
- Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account.
- Contacting sales associate regarding missing purchase orders providing scanned version of invoice.
- Collaborate with inventory finance and other home office support teams to meet or exceed sales client and vendor expectations by:
- Coordinating updates when warehouse or vendor removes old merchandise.
- Gathering and preparing information for credit memos.
- Inputting orders for warehouse and remote locations.
- Gathering inventory receiving documents and forward documentation to Inventory Team for receipt completion.
- Assisting with inventory reconciliation as required.
- Run and review various reports daily and weekly to manage the status of orders freight integration shipping detail accuracy and aged invoices utilizing the information to process prepare and/or notify sales associate home office department or vendor for necessary information needed to complete orders or discrepancies noted on reports.
- Collaborate with sales associates to create professional working relationships.
What we offer:
We are proud to offer a comprehensive range of benefits designed to support your wellbeing career growth and worklife balance.
- Comprehensive Medical
- Dental/Vision
- PTO
- Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Employee Ownership
- 401K
- EAP
- Ancillary Benefits
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Required: High school diploma or general education degree (GED); plus six months to one year previous work experience or education in customer service accounting or inventory control.
Competencies
Client Focus
Flexibility
Problem Solving/Analysis Organizational Skills
Time Management
Technical Capacity
Communication Proficiency
Teamwork Orientation
Language Skills
Ability to read and interpret documents such as procedure manuals purchase orders vouchers and invoices. Must be able to effectively write routine reports and correspondence. Ability to speak effectively with fellow employees management and Sales Associates of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts interest commissions and percentages.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Computer Skills
Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet based programs and email.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer work station which requires repetitive wrist and hand movement.
Duties require sight speech and hearing. Specific vision abilities required by his job include close vision. The employee must rarely lift and/or move up to 20 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
AA/EEO/Vet/Military
Required Experience:
Unclear Seniority
Employment Type
Unclear
