OverviewAnsible Government Solutions LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Hampton VA Medical Center located at 100 Emancipation Dr. Hampton VA 23667. Working hours are MonFri 8:00am4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.
Ansible Government Solutions LLC (Ansible) is a ServiceDisabled VeteranOwned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wideranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.
Responsibilities- Schedule cancel and reschedule patient appointments and/or consults; enter noshow information; prepare for clinic visits; and monitor appointments and consults.
- Provide general reception support in the Release of Information (ROI) offices at various medical centers.
- Scan insurance cards protect secure information and complete all insurance buffer (ICB) encounters required by ICB.
- Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
- Make outgoing and receive incoming phone calls.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Review ambulance claims for eligibility and payment.
- Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.
Qualifications- Citizen of the United States of America.
- Ability to speak clearly hear and write English.
- Utilize computer programs appropriately usually involving spreadsheets word processing etc.; log in; type 4050 wpm with minimum errors.
- Heavy phone and computer usage often simultaneously.
- Familiarity with medical terminology hospital terminology and/or clinics.
- Technically proficient in the skills necessary to fulfill the governments requirements; will be provided training by the SFVAHS on appointment management VA policy and procedures.
- Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
- Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
- One year of education above high school or one to two years of related job experience.
- Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
- Ability to pass a required level of security clearance (NACIlevel background check).
- No sponsorship available
All candidates must be able to:
- Sit stand walk lift squat bend twist and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Junior IC