Assistant General Manager-Hampton Inn Colchester Burlington VT
Assistant General Manager-Hampton Inn Colchester Burlington VT
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Job Description
Job Title: Assistant General Manager (AGM)
Location: Hampton Inn Colchester VT
Reports To: General Manager
Job Summary:
The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing all aspects of hotel operations ensuring an exceptional guest experience efficient operational management and a positive work environment for all team members. The AGM will assist in managing daily hotel activities including front desk operations housekeeping maintenance and food & beverage services while maintaining brand standards and financial goals.
Key Responsibilities:
- Assist the General Manager in overseeing daily hotel operations ensuring guest satisfaction and operational efficiency.
- Supervise and support department heads providing leadership and direction.
- Monitor financial performance including revenue costs and profitability while ensuring budget adherence.
- Assist with hiring training scheduling and evaluating staff performance to maintain a highperforming team.
- Ensure compliance with all hotel policies brand standards and local state and federal regulations.
- Handle guest inquiries complaints and issues professionally and effectively.
- Oversee front desk operations ensuring efficient checkin/out procedures and high customer service standards.
- Collaborate with housekeeping and maintenance teams to ensure clean wellmaintained rooms and public areas.
- Support sales and marketing initiatives to maximize occupancy and revenue.
- Monitor and maintain hotel safety and security protocols.
- Step in for the General Manager as needed in their absence.
Qualifications & Requirements:
- Minimum of 23 years of hotel management or supervisory experience preferably in selectservice hotels.
- Bachelors degree in Hospitality Management or related field preferred but not required.
- Strong leadership and problemsolving skills.
- Excellent communication and interpersonal skills.
- Knowledge of hotel property management systems (PMS) and front desk operations.
- Ability to work flexible hours including evenings weekends and holidays as needed.
- Strong financial acumen with an understanding of budgets forecasts and financial reports.
- Ability to multitask prioritize and manage time effectively in a fastpaced environment.
Benefits:
- Competitive salary and performancebased incentives.
- Health dental and vision insurance options.
- Paid time off and holiday pay.
- Hotel discounts and employee perks.
- Career development and growth opportunities.
Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. **
Required Experience:
Director
Employment Type
Full-Time
