Patient AdvocateOffice Administrator
Patient AdvocateOffice Administrator
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1 Vacancy
Job Description
Be a Part of Our Cultural Evolution!
At Radiation Business Solutions were proud to foster a culture built on encouragement positivity and support. Here your growth matters both personally and professionally. We invest in our people through clear development plans thoughtful mentorship and meaningful feedback that empowers you to reach your full potential.
Our team thrives in an uplifting environment where leaders lead with optimism colleagues lift each other up and recognition is part of everyday life. Whether its through mentoring support systems or celebrating achievements were here to help you succeed.
Apply to Radiation Business Solutions for an opportunity to be part of a team where your voice is valued your growth is supported and your work truly makes a difference!
Position Summary
The Patient Advocate/Office Administrator is a dualrole position responsible for managing the full revenue cycle process while ensuring efficient office operations. This individual will handle the 4 Cs: Charges Claims Cash and Collections to achieve Gold Standard Results in the billing cycle.
The Patient Advocate/Office Administrator will also be responsible for office management duties to ensure the office operates efficiently while supporting a positive work environment and organizational culture. This role requires a strong blend of professional acumen customer service and organizational skills to effectively support both patient advocacy and office administration.
Essential Duties and Responsibilities
Revenue Cycle
Understands insurance terminology including deductibles outofpocket coinsurance copayments and innetwork and outofnetwork.
Perform daily review of charges queued to go out to third party payers for clean claim submission.
Post incoming insurance and patient payments daily and ensure payments reconcile to client(s)
Manage A/R by working denials and delinquent insurance balances
Evaluate prioritize and perform A/R followup work through phone calls appeals claim corrections and refiles as needed to resolve A/R balances
Document accurate collection activity for reporting and tracking
Knowledge of insurance plans and patient payment options available
Understands how to read the patients ledger and correct reassignment of coinsurance copayments and deductibles to the patient.
Answer incoming calls on or before the third ring
Follows patient balance protocol and provides support with patient questions and requests and assists patients with creating payment plans and/or taking credit card payments
Gather analyze and communicate monthly accounting summaries and closing reports for management and client review and communicate to client in a timely manner
Familiarity with RBS Revenue Cycle Structure Clients and Physicians
Stays current on training processes and developments within the company
Reviews processes and provide suggestions for process improvements and efficiencies
Learn radiation oncologyspecific CPT codes terminology payer trends and billing requirements
Perform additional duties as assigned by management
Office Management
Manage daytoday office operations ensuring an organized professional and efficient work environment that promotes a positive workplace culture.
Foster a welcoming and collaborative atmosphere by modeling respectful communication and positive engagement with staff patients and visitors.
Handle multiple administrative tasks simultaneously including scheduling appointments managing correspondence and coordinating meetings.
Oversee office supply inventory ensuring the office is stocked and properly equipped to support daily operations.
Manage front desk operations including greeting visitors handling patient inquiries and answering phones.
Coordinate with vendors service providers and facility management to ensure the office runs smoothly.
Works collaboratively with office employees direct supervisors to ensure consistent and positive communication as well as adherence to internal protocols.
Supports remote leadership in reinforcing company messaging processes and initiatives.
Maintain records and documentation ensuring accuracy and accessibility in line with company policies and regulatory guidelines.
Assist management with reporting data entry and special projects as needed.
Other Expectations/Skills:
A collaborative approach to assisting clients and staff.
Selfmotivated with the ability to solve problems.
Reliable and extremely trustworthy.
Ability to maintain confidential and meticulous records.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite and related software.
Exceptional organizational skills and attention to detail.
Adaptability and willingness to remain flexible when changes occur
Exhibit ENCORE values
Key Attributes:
ENCORE Values
Encourage others success
New ideas; anticipate problems
Create financial value for our clients
Ownership towards a solution
Reach Life Balance
Embody a positive approach
High School Diploma.
1 years of healthcare billing experience preferred.
Prior experience in office management or administrative roles in a healthcare setting preferred.
Medical oncology experience preferred.
Physical Demands and Work Environment: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Ability to lift/carry up to 25 pounds.
Ability to sit/stand for long periods of time.
Good manual dexterity with the ability to perform repetitive hand/wrist motions.
Requires mastery of complex language comprehension reasoning and analytical skills typically found in mid to highlevel work.
Typical office environment
Moderate noise levels
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
The company is an equal opportunity employer drugfree workplace and complies with ADA regulations as applicable.
Required Experience:
Unclear Seniority
Employment Type
Full Time
