Automotive Service Advisor
Automotive Service Advisor
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Job Description
Job Summary
Kerry Automotive is seeking an Automotive Service Advisor to join our growing team in Florence Kentucky. This person will be responsible for individual customer service during a service visit set up complete and accurate estimates for vehicle repairs and work as part of a team with the service manager and staff. The ideal candidate must have an understanding of automotive service and repair procedures the ability to work quickly in a fastpaced environment and handle customer complaints in a polite and understanding way.
Compensation & Benefits
We offer Competitive base and commission and the opportunity to work with the leading Automotive Company. Our benefits package includes Paid Time Off Medical Dental and Vision Healthcare 401(k) Paid holidays and other voluntary plans.
Responsibilities
Greet customers in a friendly and timely manner
Obtain vehicle information to provide customers with accurate estimates
Prepare repair orders
Explain services and associated costs
Follow up with customers regarding their service visits
Liaise with Service Manager and technical staff
Handle customer complaints in a polite and understanding way
Update customers on the status of their vehicle repair
Generate additional sales revenue through sales presentations
Requirements
Must have 2 years of experience as a Automotive Service Advisor
Must have an understanding of automotive service and repair procedures
Must possess excellent customer service skills and have the ability to effectively handle customer complaints
Must have a valid drivers license
Must be willing to work flexible hours and be available on weekends
EEOC Statement
Kerry Automotive is an equal opportunity employer and we do not discriminate on the basis of race color gender religion national origin age disability or any other protected characteristic.. All qualified applicants will be given full consideration for employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
