Work Schedule
First Shift (Days)
Environmental Conditions
Able to lift 40 lbs. without assistance Cold Room/Freezers 22degreesF/6degrees C Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.
Job Description
Join us at Thermo Fisher Scientific to make a global impact through meaningful work.
Coordinate purchases delivery tagging and installation of laboratory instruments for a key account.
Responsibilities:
- Conduct site operations strictly by terms and conditions of the program contract and Statement of Work.
- Develop and maintain positive and professional working relationships with clients service vendors and Thermo Fisher staff.
- Communicate with suppliers and end users to coordinate all new instrument movements including scheduling delivery and installation.
- Remove asset tags if the new asset is a replacement for an existing asset on the program.
- Supervise the delivery of instruments.
- Escort vendors.
- Tag and collect all asset data including warranty information and load it into the Resource Center.
- Coordinate vendor repair installation PM and equipment calibrations including scheduling escorting and documentation.
- Assist with the annual inventory cycle count of assets to maintain accurate records through provided tools.
- Support the add/delete/change process.
- Support problem resolution and customer concerns at the account as needed.
- Acquire and review field service reports for accuracy and completeness.
- Carry out all Thermo Fisher and customer security and safety procedures.
- Participate in PPI project teams as assigned to improve business performance.
- Maintain high levels of customer allegiance using CAS survey results for continuous improvement.
- Demonstrate our 4I Values (Integrity Intensity Involvement and Innovation).
- Other appropriate duties as assigned.
- Travel to multiple client locations as applicable to support account needs < 40.
Minimum Requirements/Qualifications:
- Associate degree or equivalent experience or a minimum of 2 years of relatable experience.
- Previous customer service experience.
- Experience in Life Science or Healthcare environment preferred.
- Proficiency in Microsoft Word Excel and PowerPoint.
Working Conditions:
- Works primarily at customer locations in an office environment including cubicles and laboratory environments which consist of noise and hazards.
- Interactions will consist of facetoface meetings telephone email and Web X meetings.
- Physical Activity: Walking sitting standing kneeling lifting PC work.
- Must possess motor skills appropriate to the task.
- May be able to use material handling equipment such as push carts and pallet jacks.
- Depending on the area of the building personal protective equipment may be worn including lab coats coveralls hoods facemasks hairnets and/or safety gloves.
Required Experience:
IC