IT Systems Analyst
IT Systems Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Systems Analyst will require an aptitude for diagnosing and resolving problems in the areas of Operating Systems applications connected peripherals and computer hardware. Company technical assets that are to be inventoried or assigned out would be managed by this role. The Analyst takes ownership of support requests reported by our end users client support team and other business teams to resolve escalate or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies operating systems networking concepts and a desire to continuously improve upon that knowledge.
Key Responsibilities & Objectives
- Create and maintain system operations configuration and support documentation.
- Ensures incidents and requests are handled according to Service Level Agreements (SLA) by taking ownership or of incidents/requests through to resolution/fulfillment.
- Serve as an escalation point for IT Service Desk
- Support Endpoint Configuration (New Hire Maintenance & Replacements)
- Maintain Asset Inventory across multiple locations
- Assist in companywide technology projects and implementations as needed including design deployment and configuration of applications hardware and tools
- Assist with security tasks such as patch management in MacOS & Windows OS environments.
- Create and maintain configuration documentation as well as system and operations documentation.
- Maintain existing & collaborate on creating automation scripts for MacOS & Windows OS deployments
- Assist with administration and monitoring of cloudbased applications and tools including limited security applications and tools..
- Assist with security tasks such as patch management in Windows Mac and Linux environments.
- Execute the plans set forth by the Director of IT on a technical level
- Other duties as assigned
- Quarterly package updates
- Three or more years as an Analyst or IT Tech Support and application resource utilization monitoring
- Solid understanding of network concepts and troubleshooting skills DNS IP and network hardware
- Experience developing scripts for automating administrative tasks
- Experience working within applications such as JIRA Jamf Slack Google Workspace Microsoft Admin Entra Zapier Okta OnePassword
- Experience administering MacOS and various Windows versions
- Basic understanding of web server configurations and administration
- Knowledge of AWS including Elastic Beanstalk S3 EC2 and Cloudtrail with a focus on IAM knowledge.
- Some knowledge of BASH python or other scripting languages.
- Solid understanding of network concepts and troubleshooting skills DNS IP and network hardware
- Experience with maintenance and support of VoIP phones systems
- Ability to carry/relocate computer equipment weighing up to 60 lbs
Required Experience:
IC
Employment Type
Full-Time
