Help Desk Agent
Help Desk Agent
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Job Description
Do you:
- like helping customers
- enjoy turning a sob story into a win
- enjoy providing Technical guidance and direction
- enjoy testing and implementing functions of Information management systems
The Mvix Client Success Team has a job for you! We turn clients days around by:
- Troubleshooting their hardware and software products remotely
- Training clients on how to use our technology more effectively
- Testing our products to help improve them and the client experience
If the above interests you apply to our growing team that has shaped onsite digital experiences for clients such as NASA Virginia Tech Kings Dominion Crowne Plaza and a variety of international deployments for various Fortune 500 Companies.
We offer flexible hours and are looking for both parttime and fulltime associates. Typical hours are MondayFriday between 8 AM 5 PM. This Role is inoffice and reports to our HQ in Sterling VA.
Visit our Success Stories
Requirements:
- At least 13 years of customerfacing experience; preferably in a retail or technologyoriented environment
- Strong customer service project and time management skills
- Be well spoken and able to assist clients over the phone
- Ability to conduct webinar training sessions with the use of webcam
- Initiative and problem solving capabilities
- Good understanding of technology
- Experience with hardware and software
- Likes troubleshooting
- Above all have the desire to learn
Why is Mvix such an exciting place to work
- Our clients range in size from small to Fortune 100
- We serve 11 industries no day is the same!
- Partnerships with companies like LG Sony and BrightSign keep us learning and cutting edge
- We work as a team but promote the individual
- Company events on a frequent basis
- Can you take the monthly pool air hockey or trivia trophy
Benefits include:
- generous PTO sick leave and holidays
- health and dental insurance
- ongoing certification opportunities
- competitive 401k match
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- companyfunded professional development
- life insurance
- shortterm disability insurance
Did we mention a pet friendly environment
Schedule:
- 8 Hour Shift
- Day Shift
- This is an In office Role
If youre interested in joining our team please apply on our Careers Page
You can also Download the Mvix Interview Guide to start getting ready we look forward to speaking with you soon!
Required Experience:
Manager
Employment Type
Full-Time
