Guest Service Agent
Guest Service Agent
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Job Description
Guest Service Agent
Cambria Scottsdale AZ
Job Type: PartTime
Peachtree Group is a privately held fully integrated real estate investment management lending and servicing platform. The company owns operates manages and develops hotels and invests in hotel and other commercial real estaterelated assets throughout the United States. Through its affiliate Peachtree Group Hospitality Management Peachtree manages the performance of 100 hotels across 27 brands with 14000 rooms in 26 states.
We are seeking a passionate and dedicated professional to join our front desk team in shaping the first impressions of our guests. If you thrive in a dynamic guestfocused environment and are excited to be part of an opening team wed love to hear from you!
Key Responsibilities:
- Greeting and assisting guests with checkins checkouts and reservations in a warm and efficient manner.
- Secure payments verify billing details and process adjustments as needed.
- Handle guest inquiries requests and concerns promptly and professionally.
- Provide accurate information about hotel services amenities and local attractions.
- Maintain highquality service standards to enhance guest satisfaction.
- Anticipate guest needs and implement creative solutions to exceed expectations.
- Uphold brand standards and company policies while ensuring a welcoming and wellorganized front desk environment.
Qualifications:
- A positive problemsolving mindset with a passion for guest satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask in a fastpaced environment.
- Experience in customer service or hospitality preferred.
- Proficiency in using hotel management software is a plus.
Benefits:
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support worklife balance we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.
If you thrive in a dynamic guestfocused environment and are excited to be part of an opening team wed love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
