IT Customer Support Lead
IT Customer Support Lead
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1 Vacancy
Job Description
Job Title: LeadCustomer Support
Location:Kissimmee FL
Primary Job Duties/ Tasks
- The duties of this position can be broad and may include:
- Supervising employees by communicating regularly motivating training evaluating planning and directing their work.
- Assisting with troubleshooting computer systems and related software.
- Learning about and providing technical assistance and routine maintenance of specialized software applications.
- Providing support for other ITrelated hardware devices such as networked printers smartphones etc.
- Performing advanced troubleshooting to determine the cause of problems.
- Installing configuring and providing support for Service Desk tickets as assigned.
- Providing or coordinating Audio Visual (AV) and Video Conferencing (VC) support as needed. Assists with reserving setting up and troubleshooting of AV and VC equipment.
- Advanced knowledge of Microsoft products including operating systems Office Suite and Outlook in a networked environment.
- Advanced knowledge of computer software hardware and firmware relative to personal computer local area network/wide area network environments.
- Skilled at installing and providing technical support for software applications operating systems and personal computer hardware.
- Ability to do advanced troubleshooting on various manufacturers of computers.
- Ability to plan organize manage and track projects and staff.
- Ability to communicate effectively both verbally and in writing.
- Ability to read understand and comply with the departments policies.
Employment Type
Full Time
