Operations Manager
Operations Manager
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Job Description
Learn Lead & Grow atSitelGroup
We believe experiences are everything and that happy associates are successful ones. Thats why we give our people the tools and the freedom to learn grow have fun and be themselves.
GROW AS YOU GO.We invest in you with internal programs training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools skills and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD BE YOU.#SitelLiferepresents our commitment to our people to YOU. Its about coming exactly as you are. We empower everyone to live their truth be themselves and use their voice and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT.We strive to make the world a better place and empower others to do the same. We are missiondriven and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY EXPAND POSSIBILITIES.We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy such as paid time off and referral bonuses. Plus fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE.We value open honest and constructive conversation. We encourage you to speak up and we listen when you do. Through MAX our global community we leverage our peoples innovative ideas experiences and feedback to shape and drive the future ofSitelGroup.
AboutSitelGroup
As a global leader in endtoend customer experience (CX) products and solutionsSitelGroup partners with the worlds bestloved brands from Fortune 500 companies to local startups to design build and deliver a competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people toCreate Connection. Value Conversation.
SUMMARY OF JOB RESPONSIBILITIES
Manage firstline supervisors that are responsible for managing the daytoday operations of a team of representatives handling customer inquiries and issues.
Ensure client and corporate service quality and contribution goals financial metric and associate satisfaction goals within the site are met.
Provide leadership and management to associates; provide training and development of the supervisory team.
Coach and mentor team supervisors.
Regularly conduct supervisor team meetings.
Supervise multiple teams for one or more clients.
KNOWLEDGE/SKILLS/ABILITIES
Strong leadership skills with the ability to manage large groups of people.
Strong verbal/written communication and facilitation skills.
Strong interpersonal skills and experience demonstrating successful customer relationship management ability.
EDUCATION
Fouryear college degree in business management/administration or equivalent combination of education and directly related experience.
EXPERIENCE TARGET
Outbound telemarketing experience (Coach or Manager experience preferred)
Insurance sales/health insurance sales (Management experience preferred)
Commission based sales environment experience
Call Center experience in a supervisory required
BPO experience preferred
TRAITS AND CHARACTERISTICS
Outgoing
Quick and articulate
Understands the fundamentals of sales
Able to connect around Needs/wants/desires
Relatable
Able to overcome objections
Required Experience:
Manager
Employment Type
Full Time
