Senior Field Service Representative - EOIR Saudi Arabia

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At Raytheon the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

** Position contingent on contract award. **

Raytheon Product Support team is seeking Senior Field Service Representative(s) (ElectricalOptical/Infrared EO/IR) to provide field service support to Collins Aerospace in support of the Saudi Arabia Military Light Armored Vehicle (LAV) Sustainment Maintenance Repair and Operations (MRO) program.

In this role you will support overall system functionality including interpreting messages and fault codes as well as troubleshooting. You will effectively engage with all aspects of the engineering and maintenance departments of the customer. This process involves gathering data (such as field reliability operator usage and maintenance records) to identify technical issues perform analysis coordinate special investigations provide strong customer support/interface and implement corrective actions.

This Unaccompanied position will be onsite in an undisclosed location in the Kingdom of Saudi Arabia for an international assignment with additional compensation.

Position will start in the US for 6 months and then deploy to location for long term assignment.

Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive postoffer medical examination.

Special Work Conditions

• Ability to perform normal climbing and lifting associated with working around armor tracked vehicles

** Position contingent on contract award. **

What You Will Do

• Provide organizational and intermediate level maintenance and repair of the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) Raytheon EO/IR systems.
• Provide onsite Engineering and Technical Assistance Services on a routine basis.
• Identify customers needs clarify information explain procedures answer questions research every issue and provide solutions and/or alternatives.
• Provide informal onthejob training to Ministry of National Guard (MNG) and Saudi Arabia Military Industries (SAMIAEC) personnel leading to 100 reliance on trained Saudi national personnel.
• Work with other engineering disciplines and subject matter experts to resolve issues.
• Document field issues and maintains records for later analysis.

Qualifications You Must Have

• Typically requires a Bachelors and a minimum of 5 years prior relevant experience or an Advance Degree in a related field and a minimum of 3 years experience.
• Experience in working with Light Armor vehicles.
• Experience operating troubleshooting and maintaining both the Improved Thermal Sight System (ITSS) and Modified Target Acquisition System (MITAS) EO/IR systems.
• Experience analyzing equipment failures to determine cause and perform corrective actions.
• Active and transferable U.S. government issued SECRET security clearance is required prior to start date.
• U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Additional years of experience will be considered in lieu of a degree.
• Bachelors in electronics or related major preferred.
• Prior military service or work with military units.
• Experience working with foreign military.
• Excellent communication skills (i.e. experience presenting to internal & external customers utilizing PowerPoint or other presentation tools) particularly to foreign militaries through an interpreter.
• Excellent technical writing / presentation skills.

** Position contingent on contract award. **

What We Offer

• Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Trust Respect Accountability Collaboration and Innovation.

Clearance Information: This position requires a security clearance. The Defense Industrial Security Clearance Office (DISCO) an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: salary range for this role is 82000 USD 164000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

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