Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Call Center Representative duties and responsibilities:
- Manage inbound and outbound customer calls in a timely manner
- Identify customers needs and wants give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to up sell our products and services
- Follow our companys communication scripts
- Keep records of all conversations in our call center database in a comprehensible way
- When assigned attend educational seminars
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet qualitative and quantitative targets
Call Center Representative requirements:
- Previous experience in a customer support role
- Track your own work on a daily basis and compare it to benchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Familiarity with CRM technology
- Customer focus
- Ability to multitask
- Set priorities
- Excellent time management skills
- High school degree
Required Experience:
Unclear Seniority
Employment Type
Full-Time
