Reservations Agent
Reservations Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
JOB SUMMARY:
We are looking for a dedicated and customerfocused Reservations Agent to join our team. In this role you will be the first point of contact for customers seeking to make reservations whether for travel accommodation or other services. Your primary responsibility will be to ensure a seamless booking experience by providing accurate information addressing customer inquiries and confirming reservations. You will play a vital role in maintaining customer satisfaction and loyalty by delivering exceptional service and attention to detail. As a Reservations Agent you will handle incoming calls emails and online booking requests ensuring that all customer needs are met promptly and professionally. You will also be responsible for managing reservation systems updating availability and coordinating with other departments to ensure smooth operations. Your ability to multitask communicate effectively and stay organized will be key to your success in this role. In addition to managing reservations you will assist customers with modifications cancellations and special requests. You will also provide recommendations and upsell additional services or products when appropriate. A strong understanding of the services offered as well as the ability to anticipate customer needs will set you apart as a topperforming Reservations Agent. This position requires excellent interpersonal skills a friendly demeanor and a commitment to providing outstanding customer service. If you thrive in a fastpaced environment and enjoy helping people we encourage you to apply for this exciting opportunity.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES OR FUNCTIONS:
Responsibilities:
Handle incoming reservation inquiries via phone email and online platforms.
Provide accurate information about services availability and pricing.
Confirm modify or cancel reservations as requested by customers.
Maintain and update reservation systems with accurate data.
Coordinate with other departments to ensure seamless service delivery.
Upsell additional services or products to enhance customer experience.
Resolve customer issues or complaints in a professional manner.
Stay informed about company policies promotions and offers.
Extend Gracious Hospitality to each and every guest at all times always taking care of their needs to the best of your ability.
Be knowledgeable regarding all aspects of Sun Mountain Lodge including grounds and building layout room configuration reservation policies activities by season rates current ad promotions special events etc.
Process cash out reports at the end of shift for all credit card transactions for advance deposits from your reservations that day.
Other duties as assigned
Qualifications
Qualifications:
- MUST: be willing to work weekends evenings and holidays.
- Previous telephone answering experience.
- Ability to work well with people and maintain professional demeanor in a fast paced and demanding environment.
- Have competent keyboarding and computer skills.
- Able to sit for long periods of time while talking on the telephone
- Able to handle constant finger/typing must be able to lift ad carry up to 20 pounds.
- Previous hotel experience and knowledge of the Methow Valley is a plus.
Required Experience:
Unclear Seniority
Employment Type
Unclear
