Account Manager
Account Manager
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Job Description
Overview
Responsibilities
As an Account Manager (known internally as Client Delivery Manager) you will be the bridge between our incredibly innovative clients and our talented consultancy teams of engineers scientists developers and tax professionals.
This role is key in supporting the client experience and delivery journey. You will be responsible for managing multiple stakeholder demands both internally with our consultancy and management teams as well as externally with our everexpanding portfolio of clients. The role will suit someone who thrives in a fast paced highperforming targetdriven environment who is commercially savvy obsessed with providing gold standard client experience and takes a hawkeyed approach to problem solving.
- Develops and maintains strong longterm relationships with clients
- Acts as the primary point of contact for a portfolio of clients addressing their needs and concerns promptly
- Conducts regular checkins and meetings with clients to review their satisfaction and business needs
- Embodies the importance of client care; consistently demonstrates the need to meet client needs and expectations and to improve overall client outcomes
- Is able to effectively communicate the value of Leytons services to clients and assists with/negotiates contract terms/pricing structures in line with business directive
- Addresses and resolves any client issues or complaints in a timely and effective manner.
- Proactively identifies potential problems and proposes/implements solutions to prevent them
Qualifications
This role would suit someone with prior experience in account management or sales with a proven track record of meeting or exceeding retention targets and growing lifetime client value by identifying crossselling upselling and referral opportunities.
Package
We understand the importance of life outside of work and our benefits package reflects this;
- Private Healthcare
- Employee Wellbeing Programme to support physical and mental health
- 5 Company Pension matched contribution
- Flexible working
- Cycle to work scheme
- Dental insurance
- Reward gateway to additional benefits and savings on gym memberships holidays and more
Check out our enhanced & flexible FamilyFriendly Policiesfor details on our full benefits packageclick the link.
The Leyton Group is committed to being an inclusive employer. We are proactive about improving diversity and equality across the Leyton Group without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Thank you for reviewing this vacancy. Should you apply for this role your personal data will be processed in accordance with our privacy notice.
Required Experience:
Manager
Employment Type
Full-Time
