Marketing and Customer Experience Manager

We are looking for an experienced professional Marketing Customer Experience Manager to support the development and continuing improvement of marketing programs tactics and plans that support the business objective. This highvisibility role enables you to collaborate with all levels and groups across the organization while also being handson in bringing every event whether virtual inperson or a combination of both to life.

What youll bring

• Three 3 to Five 5 years experience in event and trade show management
• Manages of customer experiences such as: creative projects events and community engagement efforts
• Coordinates logistics for all owned events including registration and attendee tracking presentation and materials support and pre and postevent followup coordination
• Coordinates facility exhibit setup equipment and catering requirements
• Experience in virtual event management
• Tracking project outcomes including list management and upload into appropriate systems and outcomes by each campaign
• Ability to work collaboratively and act independently
• Creative strategies for generating actionable leads at key trade shows
• Comfortable attitude developing and managing timelines budgets briefs project plans etc.
• Understanding of the key drivers of successful event in digital physical and hybrid mediums including broadcast experience
• Ability to demonstrate how events align with and make an impact on Fortinets key business drivers
• Experience using the latest event technologies including streaming platforms registration and participant management platforms agenda management tools recording and editing tools event promotion tools project and resource management tools and tools for live event engagement (polls Q&As etc..
• Polished skills to work in a highly matrixed environment and influence outcomes at all levels of the organization
• Enthusiasm to thrive in an environment of rapid change moving targets limited resources and crossfunctional dependencies
• Fanatic excitement for all things events

How you will succeed

• Drive innovative datadriven event experiences in the new world (postpandemic) of events (trade show conferences and virtual)
• Design creative and inspired event experiences that impress and engage our audiences including concept vision communication strategies that leads to registration event tech logistics and budgeting
• Develop and foster stakeholder trust by initiating and nurturing strong crossfunctional partnerships
• Deploy proven strategies for bestinclass event design whether inperson virtual or hybrid
• Deliver flawless implementation of event operations with teammates partners and stakeholders
• Direct resources to deliver against competing event schedules. Identify and problem solve resourcing risks.
• Develop and own relationships with internal stakeholders agencies and vendors to ensure bestinclass work is consistently delivered.
• Demonstrate measurable business impact based on the goals outlined for each experience.
• Decipher postevent analytics and data into recommendations for best practices.
• Stay ahead of the latest experiential innovations in the industry.

This is an exciting opportunity for anMarketing Customer Experience Manager with proven skills for keeping engagement levels high in a fastpaced environment and driving results through collaboration resourcefulness and teamwork. A successful candidate will have comfort with ambiguity strong conceptual thinking interpersonal and organizational skills excellent written communication skills and a demonstrated work ethic.

The role requires a strong ability to drive outcomes and to cultivate differences by welcoming diverse perspectives and solutions. This position will work on confidential and sensitive projects requiring discretion and good judgment.

What it takes:

• Experience with event planning (minimum of 3 years) including trade shows conferences and online/virtual events.
• Works well with all levels from wait staff to executives.
• Able to conceptualize the experience of an event and then bring it to life
• Desire to gain customer event experience
• Strong communication skills with attention to detail
• Independent thinker selfstarter and passionate about marketing
• Bachelors degree or equivalent experience required
• 40 travel