First Impression Specialist
First Impression Specialist
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Job Description
At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend onthejob training in an established market.
RESPONSIBILITIES:
Solution focused sales
Answer billing questions
Provide basic mobile phone support
Use company provided resources when questions arise or call on your leader
Complete outbound calls as assigned
Properly document all customer interaction and activity
Record all customer interactions and transactions via tracker
Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
Keep track of office supply inventory and order as needed
Complete expense reports on time each month
Utilize other Teams chat groups for information for other departments
Participate in three local ALLO sponsored events every year
Assist Events Team in preparing for local events
Be resourceful and have a strong understanding of ALLOs vision
Have a clear understanding of how to educate on online billing and other ALLO products
Complete data entry tasks as assigned
EDUCATION:
High School diploma or equivalent
EXPERIENCE:
Previous customer service and sales experience preferred
SKILLS / KNOWLEDGE / ABILITIES:
Exceptional customer service to all walkin customers and prospective customers as defined by secret shopper and customer feedback
Knowledge of the benefits of ALLO products: Internet TV and Phone.
REQUIREMENTS:
Raise objects up to 25 lbs.
Remain upright on feet for extended periods
Remain stationary for extended periods
Ability to communicate information
Ability to operate a computer
Possess/Maintain a valid Drivers License
Travel requirement: 10
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
- Free ALLO Service: Well pick up the tab on your ALLO fiber internet TV and phone bill. Seriously!
- Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5.
- Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and parttime team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
