Associate Service Operations Security Technician
Associate Service Operations Security Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyperconnected consumercentric world. Join us inconnecting people to commerce in this vital rewardingrole.
Provides onsite maintenance and repair services for DN customers. Performs services on assigned products including safes / chests vaults safe deposit boxes afterhours depository mechanical and electronic locks general locksmithing vacuum air tubes including undercounter teller equipment and security vestibules. Responds to service calls in an accurate and timely manner.
Responsibilities
- Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
- Assists with and / or performs basic level services on assigned products including: Cleaning drilling and lock replacement for safe deposit boxes and under counter teller equipment.
- Maintaining bolt work and time locks on safes chests and vaults.
- Maintaining ATM Cencon locks and mechanical and electrical combination locks.
- Providing key duplication and lock core replacement.
- Maintaining afterhour depositories VAT units driveup windows drawers and sliding windows.
- Prioritizes service calls based on Service Level Agreements and management direction.
- Reports equipment discrepancies and chronic issues escalating to proper support team for resolution.
- Contacts customers as required to set appointments update on progress or ensure satisfaction with service delivery / issue resolution.
- Maintains safety awareness and follows safe behaviors at all times.
- Maintains a positive attitude to increase customer satisfaction.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 02 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
- Good business English skills (Written and spoken).
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Required Experience:
IC
Employment Type
Full-Time
