SAP - CS - Manager - Mumbai
SAP - CS - Manager - Mumbai
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements implement CRM software solutions and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area you will enable clients to optimise customer relationship management processes enhance customer satisfaction and achieve their strategic objectives.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Years of Experience: Candidates with 8 plus years of hands on experience
Position Requirements:
Must Have:
Responsible for planning and executing SAP Implementation / Development / Support activities regarding SAP Customer Service or SAP S/4 HANA Service Management.
Understand client requirements provide solutions functional specifications and configure the system accordingly.
Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.
Ability to create Process Flows in Microsoft Visios or SAP Signavio for the clients proposed business processes.
Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided.
Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Clients Standards & Requirements.
Strong configuration hands on experience in Customer Service.
Integration of the CS module with other SAP modules and with external applications.
In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:
o Unit Testing Cycle Testing
o Integration Testing
o User Manual Preparation
o User Support activities
o Exposure to ASAP Activate Methodology and other structured implementation methodologies
o Regularly interact with the onsite team/client
o Provide status updates in daily/weekly conference calls
o Maintain cordial relationship with onsite team/client
Preferred Skills
Familiarity on the basic business processes with the following Functional Areas:
SAP ECC CS or SAP S/4 HANA Service
SAP SD
SAP FI/CO
SAP MM
Desired Knowledge / Skills:
SAP Certification on CS Module
Trained or Working on SAP S/4 HANA Service Module
Used Solution Manager in the implementation
Worked on integration with other modules like FI/CO IM MM SD PM HR
Training / Awareness on NetWeaver Components
Preferred Knowledge
Hands on experience in configuring / defining the following in the CS module:
o Management of Technical Objects including Serial number management.
o Service Processing (Notifications and Orders)
o Service Contract/Agreements
o Service Order with Service/Repair Quotation
o Service Orders with Repair onsite and offshore
Professional and Educational Background:
Any graduation or post graduation
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Consulting Business Process Improvement Business Process Modeling Business Technology Communication Creativity CRM Software Customer Due Diligence Customer Engagement Customer Liaison Customer Loyalty Customer Management Customer Needs Analysis Customer Relationship Management Customer Satisfaction Customer Segmentation Customer Service Customer Service Management Customer Success Customer Transformation Deployment Management 14 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
