Team Lead Operations

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.

What We Need

We are looking for a Team Lead Operations to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are You:

• An experienced people leader who can provide process support and guidance to our Acquisition Consultant team

• Able to effectively analyze data identify issues and trends and solution oriented

As the Team Lead Operations you will be overseeing the workload and performance of your assigned team to support achievement through Acquisition team Goals and objectives. You will be leading the US and Canada team through fastpaced everchanging environments while monitoring and supporting individual and team performance. This could include escalation management team member training accurate & timely of process delivering on KPIs process improvement initiatives and IT/system development.

A Day in the Life

• Provide process support and guidance to the Acquisition Consulting Team to drive achievement goals continuously improve team accuracy understand workload capacity and create process efficiency while driving course corrections when needed
• Identifies and provides timely coaching for assigned team members recognizing and rewarding behaviors that drive a consistent superior client experience
• Assists assigned team by consulting and providing expertise regarding nonstandard requests
• Assists on obtaining metrics effectively analyzes data identifies issues/trends solicits input looks at all perspectives reaches logical decisions and acts quickly to implement solutions
• Partners with the Business Solutions team with the rollout of new processes/technology and engages assigned team to drive adoption promoting capacity and efficiency
• Oversees employee performance and works with the manager to identify mentoring and professional development opportunities
• Supports and manages client service issues by identifying key tasks and required deliverables establishing timelines and managing work and providing status updates to ensure clients expectations are being met
• Participates as a Subject Matter Expert (SME) and/or leads crossfunctional simplification projects

Requirements

• High School diploma required. BA or BS in business or related field strongly preferred. Equivalent experience may be considered in lieu of a BA/BS.
• 5 7 years relevant customer service or client account management experience preferably in the B2B service environment
• Must be able to legally work in the country in which the position is posted without any support from the organization
• Identifies key tasks and required deliverables establishes timelines engages others as appropriate and manages status of work to ensure overall objectives are met; dedicated to meet the expectations and requirements of customers
• Ensures work is completed accurately and efficiently with significant attention to detail. Manages multiple tasks simultaneously in a rapidly changing fastpaced environment
• Demonstrates ability to persuade/influence others without authority. Effectively explores alternatives and positions to reach outcomes that gain support and acceptance of all parties
• Leads by example to create an environment of collaboration encourages cooperation and teamwork and models professional behaviors
• Is selfmotivated acts with confidence organized detailed and maintains stable interpersonal relationships in a fastpaced environment

The hiring base salary range for this position is $62600 to $86000 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.

Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call.