BenefitMall - Broker Support Representative In Office
BenefitMall - Broker Support Representative In Office
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$ 45760 - 56160
1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
The Internal Broker Support Specialist is our inhouse expert delivering exceptional service to our brokers and customers. They will perform various routine and defined support tasks in an office environment up to 5 days per week.At BenefitMall an industry leading provider of benefits services we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion trust collaboration and innovation to help us build a bright future. As a result of listening to our employees BenefitMall has recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged BenefitMall could be the place.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
- Provide quality information and solutions to brokers that are housed in our office and those that are not housed by BenefitMall.
- Prepare files and maintain physical or electronic records and documents in required formats daily.
- Compile and verify information as well as input data into a tracking database or system.
- Provide customer service directly to our clients both internal and external by retrieving documents and/or responding to requests for information by phone or email.
- Maintain 100 of available phone and electronic service goals.
- Determine when customer issues need to be escalated and find solutions.
- Provide brokers and clients with quality service for issues regarding employee enrolment ID card status effective dates and commission issues.
- Keep up to date on all Company policies and promotional offerings.
- Actively participate in regular meetings providing input to contribute to the teams overall success.
- Make outbound calls to clients for the purpose of monitoring client satisfaction.
- Occasional long irregular hours.
- Work hours flexibility needed during 4th Quarter.
- Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Additional duties as assigned by manager.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or equivalent with a minimum of two 2 years experience in Call Center/Customer Service environment in the healthcare/insurance field.
CERTIFICATIONS LICENSES REGISTRATIONS
n/a
FUNCTIONAL SKILLS
- Working knowledge of medical conditions terminology and insurance products.
- Prior experience dealing with multiple customer service issues.
- Possess a good understanding of HIPAA laws and guidelines.
- Exceptional attention to detail.
- Strong knowledge of Microsoft Office; specifically Excel Word and Outlook Exchange; proficient with various web browsers.
- Ability to communicate effectively with internal and external personnel both verbally and in writing.
- Ability to read analyze and interpret Explanation of Benefits (EOB).
- Read comprehend and interpret underwriting procedures requirements regulations and contracts.
- Maintain complete confidentiality of information.
- Determine when problems should be escalated.
- Work in and contribute to a positive team environment.
- Complete tasks on time while managing multiple tasks simultaneously.
The annual base salary for this position is $45760 $56160.
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position.TIH offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on TIHs generous benefit plans please visit our site. Depending on the position and division this job may also be eligible for TIHs defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
