Workingstudent Plattform Support all
Workingstudent Plattform Support all
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
We are 1NCE
A pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry we are on a mission to disrupt the telecommunications/ IoT landscape. With a focus on innovation customer satisfaction and industry leadership 1NCE is set to change the game.
Your mission
- Working on 2nd level customer tickets that will come with a huge variation of issues to be resolved together with our dedicated teams (tech sales logistics account finance ...
- Analyzing the issues and coordinating the solution within 1NCE and our suppliers. Ensuring that the customers are satisfied with the resolution. If required coordinating escalations with our suppliers and providing updates to the management.
- Assisting the sales team and customers to understand our product so can help them to integrate it successfully into their environment.
- Supporting our presales team in customer requests by adapting our products to customerspecific environments.
- Having a passion for tech and not being frightened to simulate a customer setup end to end beginning from the IoT device up to the server application.
Your skills
- You are proficient with BSS applications API and web interfaces.
- First experiences with Atlassian products i.e. Jira/Confluence is preferable.
- You are currently enrolled in a Bachelors or Masters programme
- You are familiar with the incident and problem management (e.g. according to ITIL)
- You are good at finding small errors and irregularities in text code or digits.
- You bring first experiences with a ticketing system or customer support in general.
- You have a HandsOn mentality and you are teamoriented.
- You have experience with programming languages to create scripts if needed (e.g. Bash PHP Python Perl SQL etc.
- You have good skills in MS Excel.
- Good communication skills
- Power of selfassertion
- Collaboration Team player
- Problem solving
- Willing to learn and improve our company and yourself especially in the first months
Your gains
- Further professional growth Become part of our international team and an exciting environment that will revolutionize the telecommunication market for IoT
- 15 hourly wage
- Dedicated wellstructured onboarding process and continuous team support to help you get up to speed quickly
- Short decisionmaking paths and a lot of creative freedom with us you can really get involved and help shape the future
- A work environment defined by respect close and informal communications among teams departments and management
- Plenty of space for new ideas and strategies where selfstarted individuals are highly valued and work effort is not measured in time but in results
- Remote working with trusted working hours & laptop
- Nilo.Health platform for your wellbeing
Your contact
About us
Take your 1NCE in a lifetime opportunity !
1NCE is set to change the IoT connectivity market forever. This requires courage creativity and a unique team with special skills.
Are you ready to join us in shaping the future of the IoT 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.
Are you ready to join us in shaping the future of the IoT 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.
At 1NCE we are committed to providing equal employment opportunities to all individuals regardless of their race color religion gender sexual orientation gender identity national origin age disability veteran status or any other legally protected status.We value diversity inclusion and equity and believe that a diverse and inclusive workforce is a key driver of our success.
We strive to create a workplace where everyone feels valued respected and empowered to bring their full authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications skills and experience without bias or discrimination.
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Required Experience:
Intern
Employment Type
Part-Time
Key Skills
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