Options Counselor Enrollment Specialist - Bilingual
Options Counselor Enrollment Specialist - Bilingual
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1 Vacancy
Job Description
RESPONSIBILITY LEVEL:
Provide a central source of reliable and objective information about a broad range of programs and services for older adults and people with physical or developmental/intellectual disabilities. Help people understand and evaluate the various options available to them. Help people to find resources in the community and make informed decisions about longterm care help people conserve their personal resources maintain selfsufficiency and delay or prevent the need for potentially expensive longterm care. Provide assessment and enrollment counseling for publicly funded longterm care including Family Care and IRIS.
PRINCIPAL DUTIES:
1.Provide information and assistance including listening to the consumer assessing his or her needs and helping the consumer to connect with service providers or gain information to meet the identified needs.
2.Provide information and assistance inperson in the persons home or at the ADRC office as an appointment or walkin over the telephone via email or through written correspondence.
3.Shall be knowledgable of community services such as Medicaid Medicare Social Security SSI SSIE SSDI FoodShare public health services and Older Americans Act services.
4.Shall be knowledgeable about preventable causes of disability and institutionalization shall be able to identify risk factors and refer individuals to appropriate prevention and early intervention services and programs.
5.Shall be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services.
6.Shall be trained on and skilled in the use of the resource and client tracking databases including how to search for services retrieve information and document customer contacts.
7.Shall provide followup as required by policy and document followup contacts and activities.
8.Provide counseling about the options available to meet longterm care needs and factors to consider in making longterm care decisions.
9.Maintain certification to administer the LongTerm Care Functional Screen.
10.Maintain certification to provide Option Counselor
11.Provide information on rights and complaint grievance and appeal processes
12.Provide short term case coordination to consumers identified in the ADRC short term case coordination policy.
13.Provide information on services available to residents wishing to relocate from a Nursing home assisted living facility or other care setting.
14.Assure that customers who request access to longterm care and indicate potential eligibility for publicly funded longterm care services are informed of and assisted in accessing these services.
15.Responsible for completing all other duties/responsibilities as assigned.
REQUIREMENTS:
1.A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats.
2.Equivalent of at least one year of fulltime experience in a health or human service field working with one or more of the client populations served by the Aging and Disability Resource Center (elderly or adults with physical or developmental/intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships field placements and volunteer work.
3.Fluent in spoken and written Spanish required.
4.Valid Wisconsin drivers license.
5.Prompt and regular attendance.
CORE CULTURAL COMPETENCIES:
1.Knowledge of Community Resources
2.Ability to deliver concise oral and written reports.
3.Ability to work well with other agencies.
4.Knowledge of Medicaid Medicare Social Security and Marketplace benefits.
When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education experience internal equity market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan which are subject to change.
In addition to compensation we offer a competitive benefit program that may include medical dental vision short and longterm disability life insurance retirement plan paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs contracted temporary or other job categories.
(SEW)
Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
