Customer Advocate

At Chapman Automotive Group our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals committed to supporting Chapmans vision of exceptional service. We are looking for enthusiastic forward thinking and compassionate individuals to join our team! This role is a vital component of the customer experience and we expect the best. The right individual is determined kind by nature and always strives for excellence.

If this sounds like you apply today to accelerate your career at Chapman Automotive Group!

What We Offer:

• Competitive Compensation: Starting at $20 per hour plus monthly Quality Assurance bonuses following 90 days of employment.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical dental and vision plans with low cost premiums and minimal outofpocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pretax dollars.
• Affordable Life and Disability Insurance: Costeffective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain worklife balance.

Core Responsibilities:

• Facilitate communication between customers and dealership counterparts via email & phone.
• Assist customers with scheduling service appointments.
• Provide clear helpful communication to everyone you interact with.
• Multitask between speaking with customers and notating customer accounts.

Desired Qualifications and Experience:

• A minimum of 1 year of experience in a customer service role is required.
• Experience working in a highvolume inbound call center environment is preferred.
• Proficient with software and technology. Experience working with dual monitors is a plus.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills demonstrating the ability to think from the customers perspective and show empathy.
• Team oriented with the ability to work independently when required.
• Fluent in written and verbal English. Bilingual is a STRONG plus!
• Must pass a preemployment background check and drug screening.

Hours and Work Environment:

This is a full time position offering 40 hours per week with 8hour shifts Tuesday Saturday. The Business Development Center is open 7am 5:30pm on weekdays and 7:30am 4pm on Saturdays. Schedules will be assigned during training based on business needs. This is an INOFFICE position located at the Chapman Corporate Center in Chandler AZ. We are looking for individuals to join our APRIL and MAY hiring classes.

To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.