Team Lead Clinical Provisioning Remote
Team Lead Clinical Provisioning Remote
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Job Description
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform Telemed IQ enables lifesaving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industryleading solutions that drive improved clinical care patient outcomes and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision mission and values go to accesstelecare to check us out.
What youll be responsible for:
The Clinical Provisioning Team Lead role reports directly to the Director of Clinical Provisioning and will support Access TeleCares Services Lines by Providing Tier 1 support for scheduling needs. This role will provide guidance to the team of schedulers in coordination with the Director. The Team Lead will provide support and oversight with monitoring and reporting on KPI Metrics while facilitating communication task management and conflict resolution within the Clinical Provisioning team. A successful applicant will act as an information resource and ambassador to providers and staff.
What youll work on:
- Assist the Director with reporting on the key drivers and assumptions surrounding physician productivity scheduled hours supply and demand contribution margin and service level agreements
- Support the Director on initiatives related to the development and management of the physician schedules and provide support for requests for scheduling modifications (including emergent calloffs service block disruptions etc.
- Function as a coliaison along with the Director to the Care Coordination Center (CCC) management team to ensure that the full scope of service delivery is considered from a scheduling perspective
- Support the team of schedulers with routine updates regarding schedule process/status (e.g. existing gaps capacity metrics schedule completion timelines etc.
- Proactively identify gaps and capacity concerns and escalate as appropriate
- Monitor analyze trends provide reports and implement actions to improve personnel staffing patterns service quality and/or productivity performance
- Identify performance improvement opportunities with facilities and partners related to scheduling and translate into realized efficiencies
- Support the research on outliers to identify root causes of trends recognized in data analysis and reports
- Support the team with providing feedback regarding the ability to take on additional demand at the state and facility level
- Support the Director on supply/demand processes work with internal analysts to effectively communicate the needs of the business from a physician supply (e.g. hiring needs contract conversions) as well as a licensing and privileging perspective to internal staff
- Support the Director on golive initiatives for new programs providing input on timing and scheduling considerations that may impact successful ontime launch and subsequent operations
- Collaborate with Director & coverage planning function to ensure appropriate privileging profiles for physicians and appropriate pod alignment
- Assist the Director with coaching & training Clinical Provisioning Coordinators to generate and post provider schedules on a monthly basis utilizing predetermined availability to strategically maximize efficiency and exceed target goal parameters
- Maintain current and uptodate knowledge of patient scheduling software policies and procedures for scheduling providers
- Assist the Director with ensuring key operational targets are met
- Perform other duties as assigned and modified at managers discretion
- Foster team morale and collaboration
- Lead Clinical Provisioning team to support the BU with daily operational tasks with a primary emphasis on physician scheduling
What youll bring to Access TeleCare:
- Bachelors degree in business administration Health Care Administration or equivalent preferred
- 3 years experience within a healthcare environment preferred
- Understand underlying drivers behind scheduling efficiency and effectiveness
- Ability to articulate deficiencies in the schedule using data driven rationale
- Outstanding facilitation collaboration and influencing skills
- Effective interpersonal and strong presentation aptitude
- Trustworthy with high integrity and the ability to maintain appropriate confidentiality
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Work collaboratively with management and employees to complete job duties and responsibilities
- Ability to read and understand technical publications
- Demonstrated proficiency with Microsoft office programs communication and collaboration tools in various operating systems
- Handle problems consisting of multiple variables in an organized manner
Companyperks:
- Remote Work
- Health Insurance (Medical Dental Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Flexible Vacation Policy Wellness Days and Paid Holidays
About our recruitment process:
We dont expect a perfect fit for every requirement weve outlined. If you can see yourself contributing to the team we would like to speak with you. You can expect up to 4 interviews via Zoom.
Access TeleCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age marital status national origin disability protected veteran status race religion sex or any other characteristic protected by applicable laws regulations and ordinances.
Employment Type
Full Time
