Technical Support Specialist
Technical Support Specialist
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Job Description
We are obsessed with the heros journey at JobNimbus. Every person has a heros journey. Hermione Granger James T. Kirk Frodo Baggins Anna & Elsa Nacho Libre and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose You might make a few new friends learn about a sick new company doing some amazing things and maybe youll even land a new job!
Mission:
Provide worldclass technical support and training in a timely manner to our users and internal departments.
What youll be doing:
- Communicate in a timely and professional manner with users via email chat and/or phones.
- Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.
- Proactively submit feedback recommendations on the users behalf to improve the product.
- Provide best practices and assistance to customers on how best to implement JobNimbus
- Help drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyalty
- Assist in company events and trade shows
- Be an expert in JobNimbus so you can guide new users and other departments as well as answer their questions
What makes you the hero for this job:
- Preferred: 12 years of technical support experience
- Preferred: 1 years of customer support experience
- Preferred: 1 years of QuickBooks Experience
- Analytical and problemsolving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls chats and/or emails daily
- Ability to share and collaborate on work among a Technical Support team
- Attentiveness and patience
- Timemanagement skills
- Ability to find the positive in any situation
- Technical Knowledge and Troubleshooting Skills
- Interpersonal and customer service skills
Superpowers:
Deliver Customer Value.Our customers should be saying Aw dip. That person I just talked to is off the charts good. I want to hire them or tell their manager that they deserve a raise!
Customer Obsessed.Our software is ever changing and youll need to stay on top of the latest and greatest adjustments. Its kind of like being obsessed with Oprahs book club and that feeling that you have to read the next one as soon as it comes out.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation gender identity age disability Veteran status or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation please let us know in the application.
If you have any questions regarding this job post please email emailprotected.
Required Experience:
Junior IC
Employment Type
Full-Time
