Collateral Management Supervisor

About the Company

Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.

Loan Administration at Valon

The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments the Loan Administration team ensures that homeowners continue to receive a firstclass experience at Valon from behind the scenes.

About the Role

As the Collateral Management Supervisor you will play a critical role in overseeing lien releases and collateral processes across all GSE investor loans. Youll be responsible for ensuring accurate and timely processing maintaining compliance with investor guidelines and collaborating with key stakeholders including custodians investors and internal teams. This role requires a detailoriented leader who can manage complex workflows drive process improvements and serve as the subject matter expert (SME) on all things collateralrelated.

Responsibilities

• Ensure lien releases are processed timely ensuring accuracy and compliance with state and county guidelines.
• Collaborate with investors custodians and document custodians to resolve collateralrelated issues.
• Monitor and respond timely to audits and regulatory requirements for collateral.
• Partner with management technology and compliance team to enhance collateral management workflows.
• Identify process improvement opportunities and contribute to the development of scalable solutions.
• Train and mentor team members on best practices and industry standards.
• Review and monitor processing of collateral files and documents including promissory notes mortgage/deeds of trust assignments and title policies ensuring accuracy and completeness.
• Ensure the team maintains and updates loan records in our internal systems to reflect accurate collateral status.
• Coordinate with clients and document custodians to manage the location of physical and electronic document storage and retrieval.
• Supervise team to support onboards offboards and repurchases by validating collateral file location ordering files shipping files and completing release forms to move files to the designated custodian.
• Communicate with internal teams stakeholders and external contacts to address documentrelated inquiries obtain collateral documents needed and provide timely updates.
• Coordinate review and clearing of exceptions for the vendor related to images of the note needed to provide the letter in lieu for homeowners in original document states.
• Act as point of contact for escalation to external parties for collateral and lien release activities.

Ideal Background

• 5 years of mortgage servicing experience with a strong focus on collateral management and lien updates.
• Expertise in GSE investor guidelines (Fannie Mae Freddie Mac).
• Strong understanding of custodial documentation and investor requirements.
• Proven experience leading or mentoring a team in a fastpaced environment.
• Exceptional problemsolving skills and ability to manage complex workflows.
• Proficiency in mortgage servicing systems and data management tools.
• MERS experience a plus
• Bachelors Degree or equivalent experience

Minimum Qualifications

• Strong attention to detail
• Excellent critical thinking skills
• Exceptional problemsolving skills
• Ability to process a high volume of tasks
• Collaboration and communication skills
• Experience working with crossfunctional teams to solve business problems and manage change in a fastpaced environment
• High School diploma or GED

What we can offer:

• Compensation: Competitive salary and 401k plan
• Health & wellbeing: Well invest in your physical and mental wellbeing with comprehensive medical dental & vision benefits
• Food & meals: inoffice snacks and drinks and Bagel Fridays
• Commuter benefits: We offer pretax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.
• Grow together: Companywide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360degree feedback
• Generous time off: 17 days paid time off sick days and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and nonbirthing parents fully paid so you can focus your energy on your newest addition