Collections Agent
Collections Agent
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Job Description
COMPANY OVERVIEW
Rifco National Auto Finance has been providing Canadians with nonprime auto financing options since 2002. Delivering innovative seamless and rewarding auto financing services to dealer partners and their customers Rifco works to simplify and expedite the delivery of lending services. Rifcos brand and culture creates a community that drives us to succeed and empowers our team to be collaborative creative and accountable. Rifco celebrates our stakeholders success through our industry leading Rifco Rewards program pushing forward to be the preferred partner in Auto Finance.
Why join Rifco We offer competitive wages which include incentives bonuses and paid time away. Rifco also has a comprehensive benefits package career development and advancement as well as social events including Christmas Party family BBQ and other team building activities. Rifco was recognized as one of the Best Places to Work by Canadian HR Reporter in October 2023 based on several key metrics that include culture diversity compensation and benefits.
POSITION SUMMARY
As a Collections Agent you will be responsible for reducing delinquency and loan losses by negotiating payment arrangements and collecting arrears on delinquent accounts. You will offer options where appropriate for borrowers who are unable to make their full payments where appropriate.
QUALIFICATIONS REQUIRED
- Conflict Resolution experience
- High School Diploma
- Deescalation skills would be an asset.
- Related experience preferred
JOB RESPONSIBILITIES
- Contribute to a reduction in delinquency by participating in predictive dialer campaigns
- Use the call model to negotiate larger payments with earlier timelines to resolve delinquency as quickly as possible.
- Deescalate angry or irate customers
- Maintain consistent and accurate notes on all accounts.
- Ensure all privacy guidelines are followed
- Maintain metric expectations for dials activities PTP% PK% WRAP% Dollars collected and Call quality.
Please submit your resume by 12 pm March 31 2025.
Other details
- Pay TypeHourly
- Min Hiring Rate$21.43
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
