Booking Management Escalations Agent
Booking Management Escalations Agent
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2years
35000 - 40000
1 Vacancy
Job Description
- Respond and manage customer enquiries via multiple channels
- Ensure that all customer complaints/discrepancies received are logged and objectively investigated recommendations are made to the line manager or corrective action is taken
- Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty
- Answer and resolve customer escalations from other departments
- Manage and handle customer change and cancellation requests
- Other tasks may be assigned
Requirements
- Exceptional communication and customer service skills across multiple platform channels (Including phone chat and email)
- Proficient in MS Office applications (Word Excel etc.
- Strong verbal and written communication in English is mandatory
- GDS knowledge of Sabre
- A valid IATA training certificate is required
- Shows initiative and commitment to achieve outcomes within SLAs
- Ability to work as part of a team as well as independently
- Solution focused and ability to solve complex problems and customer requests
- Organization and prioritization skills
- Adaptability and innovative mindset
- Demonstrates a high level of diligence to achieve accuracy in work
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Exceptional communication and customer service skills across multiple platform channels (Including phone, chat and email) Proficient in MS Office applications (Word, Excel etc. Strong verbal and written communication in English is mandatory GDS knowledge of Sabre A valid IATA training certificate is required
Employment Type
Full Time
