Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbachs customer base in all matters related to handling their freight. The Customer Service Representatives duties include booking freight processing orders monitoring service optimizing loads accommodating customer needs and requirements while establishing and maintaining positive customer relationships.
What you will be doing!
- Communicates all serviceissues promptly to the customer and elevates issues to theoperations team and others as needed.
- Coordinates freight shipmentsincluding booking freight answering customer calls and emails and assisting with customer rate quotes.
- Supervises the handling of freight from shipper to receiver.
- Develops and maintains customer relationships with assigned customer base and/or geographic area.
- Completes SRC codes daily at times assigned by account.
- Books freight within customer base and/or geographic area to ensure a balance of available freight and trucks.
- Monitors rates revenue generation and accessorial per customer contracts.
- Provides tracking and tracing on shipments to ensure ontime pickups and deliveries whileresolvingany issues that may arise during transport.
- Selects loads effectively through brokerage and customer needs.
- Handles customer correspondences complaints and inquiries.
- Attends meetings related to customers and occasionally travels to visit customer sites and locations.
- Other duties as assigned including proactively assisting others in achieving the organizations objectives.
Talent Requirements and Skills
- High school diploma or equivalent paired with relevant professional experience.
- Bachelors Degree in Transportation/Logistics/Supply Chain or a related field is preferred.
- Ability to process information with high levels of accuracy and energy.
- Ability to multitask and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an All In to Win attitude and displays selfmotivation and a strong desire to learn within an unpredictable and demanding environment.
Company Overview
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperaturesensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
Required Experience:
Junior IC
Employment Type
Full-Time
