Customer Support Representative - German - Budapest
Customer Support Representative - German - Budapest
Posted on :
12-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Customer Support Representative
Location: Budapest Hungary
Work model: hybrid after initial 6 weeks of office training
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Manage customer queries efficiently across multiple channels including inbound/outbound phone calls and emails within agreed SLAs and KPIs
- Respond professionally and promptly to all customer communications including urgent issues
- Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
- Schedule and manage repair appointments for customer products
- Serve as the primary point of contact to resolve support requests and customer complaints
- Assist clients in troubleshooting and resolving issues with purchased products
- Compose clear accurate and tailored responses to customer emails
- Conduct research and problem-solving using available resources escalating complex issues when necessary
- Proactively work toward achieving individual targets and team goals
- Promote additional products and services based on customer needs and campaign directives
- Follow call scripts knowledge tools and procedures to ensure consistency and quality in customer interactions
- Attend regular training sessions to stay updated on programs and process changes
- Maintain punctuality and adhere to scheduled shifts.
REQUIREMENTS:
- Native / fluent in German both verbal and written. Good command in English (minimum B2 level)
- Preferably holds a college degree or has relevant work experience in a related field
- Previous experience in customer service roles or similar environments
- Computer literate with the ability to quickly learn and adapt to new software systems
- Excellent listening and communication skills both written and verbal in supported languages
- Strong organizational skills with the ability to plan prioritize and manage time effectively
- Demonstrated patience empathy and resilience in stressful situations
- Ability to remain calm clear-headed and confident when handling difficult calls or critical situations
- Basic technical aptitude and eagerness to learn new technologies
- Capability to work independently with minimal supervision
- Experience or familiarity with ticketing systems and customer satisfaction measurement is advantageous.
OFFER:
- Competitive salary and performance-based incentives
- Comprehensive health dental and vision insurance
- Opportunities for professional growth and career development within a global technology leader
- Meal allowance
- Relocation support
- A collaborative and supportive team environment
- Generous paid time off and holiday schedule
- Employee discounts
- And many others!!!
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
