Home Based Commercial Domestic Virtual Loss Adjuster
Home Based Commercial Domestic Virtual Loss Adjuster
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Job Description
Job Description
Job Title: Desk / Home Based Commercial / Domestic Virtual Loss Adjuster
Location: Home Based (with occasional office visits)
Package:
Type: Permanent
My client a global loss adjusting company are currently recruiting for Home Based Virtual Loss Adjusters.
As a Desk / Home Based Virtual Loss Adjuster you will be assigned a range of Domestic and Commercial losses to work with customers and clients utilising our digital tools to find the best route of settlement to their claim. The role will be home based with occasional travel required depending on business needs.
Youll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims up to the value of 100k. These can vary in complexity so its essential that youll put yourself in the shoes of the policy holder appreciate each situation differently by investigating each claims with tact and a calm manner establishing the facts policy details and work towards a resolution.
Client relationships will be key through management and delivery of SLAs and KPIs in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
Youll also be liaising with colleagues within different business areas such as Casualty Major & Complex Loss depending upon the nature of the claim so attention to detail is essential to ensure each step of the claims process is as thorough as possible collating and recording all necessary statements and information as required.
Youll need to remove hurdles in the process if required ensuing you get to the root cause of issues take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.
Were looking for talent: Adjusters who enjoy providing solutions and have a keen interest in development of technology. Previous Loss Adjusting or complex high value Claims Handling experience is preferable for this role. Additionally wed like you to have/be:
- ACII or CILA qualified however candidate who are qualified by experience are just as welcome to apply however we do seek candidates with commitment to achieve their personal qualifications
- Extensive knowledge and understanding of FCA procedures and TCF initiatives
- Extensive knowledge of the insurance market
- Understanding of Client SLA compliance/productivity/quality requirements
- Good negotiation skills for arranging appointments when required alternative accommodation and explaining information when there is pushback on settlement
- To understand what matters to the customer and to put this first putting yourself in their shoes
- Good IT skills with a keen eye for detail
If you have the relevant experience please do not hesitate to contact us now on0or email us at
Employment Type
Full-Time
