Contingent House Manager
Contingent House Manager
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Job Description
About ECC:
Work Schedule:
Rate of Pay:
FLSA Status:
Grant Funded:
Job Summary:
Required Knowledge Skills & Abilities:
High School diploma or equivalent combination of training and experience.
Related experience in house management event management and/or public interaction.
Considerable skill in providing exemplary customer service
Considerable skill in interpersonal interaction to be applied to a variety of individuals with differing education ethnic and socioeconomic backgrounds.
Desired Knowledge Skills & Abilities:
A minimum of two years of customer service experience
Essential Duties:
Ensure that public event areas are clean and coordinated with event supervisor regarding any special set ups required in the lobby.
Provide emergency direction to patrons and ushers in emergency situations such as inclement weather or fire. Provide first aid as needed or contact emergency authorities. Know and apply all safety regulations and procedures.
Fulfill requests from Arts Center management or event supervisor regarding program stuffing special needs seating retail sales autograph signing or other special event requirements.
Check in volunteer ushers and conduct a preshow briefing. Assign duties for the evening. Consider usher requests but deploy work fairly and reasonably.
Coordinate the opening of the house and intermissions with the event supervisor.
Assist ushers and patrons as needed. Resolve any complaints or problems promptly and with friendly professionalism.
Monitor ushers and audience throughout performance keeping an eye on issues that need resolution. Be visibly present in the house on in the lobby at all times during the event.
Assist concessions and retail sales as needed. If Arts Center lends starting cash for retail sales ensure that our starting bank is verified and returned to the safe at the end of the event. Ensure that all sales proceeds are verified and handdelivered to authorized person at the end of the event.
Secure house after show.
Maintains required training licensure and/or certifications
Maintains confidentiality of privileged information and adheres to applicable privacy laws
Demonstrates sensitivity understanding and respect of diverse populations within the workplace.
Maintains an understanding of the work of colleagues to effectively provide backup and/or support for coworkers during times when the division is shortstaffed or experiencing an increased volume of work.
Adheres to department guidelines for attendance and punctuality
Other Duties:
Submit ideas reports or suggestions as requested or as the arise.
Attend periodic training and staff meetings.
Perform other jobrelated duties as assigned which pertain to the job description.
Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Physical Demands:
Light (up to 25 lbs occasionally or 10 lbs frequently)
Visual Acuity:
Visual Acuity (arms length)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate or tolerate discrimination against any member of its community on the basis of race color national origin ancestry sex/gender/gender identity age religion disability pregnancy veteran status marital status sexual orientation or any other status protected by applicable federal state or local law in matters of admissions employment or in any aspect of the educational programs or activities it offers.
In addition Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices educational opportunities and programs and services. If you need a reasonable accommodation for any part of the application and hiring process please notify the Colleges EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a casebycase basis.
Required Experience:
Manager
Employment Type
Temp
