Manager Operations FCC Banking Certificates
Manager Operations FCC Banking Certificates
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Job Description
Job Description
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Current work authorization for Canada is required for all openings.
What We Do:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade clearing custody and backoffice support services to Canadianbased brokerage firms and the Canadian brokerage arms of firms.
For more information about Fidelity Clearing Canada please visit Overview:
The Manager of Operations FCC Banking & Certificates is responsible for managing the client facing and market facingoperations teams within FCC and the effective management and leadership of the Operationsfunction including transaction processing quality and throughput development and maintenance ofappropriate controls staff planning and utilization and process reviews and improvements.
This role will be in the Banking & Certificates departments with different roles will be reporting to this Manager such as Operations Representatives Operations Specialists and Team Managers to whom the latter have direct reports beneath them.
This role is responsible for ensuring that Fidelitys brand and reputation is protected by adhering toFidelitys compliance and risk framework.
What You Will Do:
Financial and Risk Management: Demonstrates understanding of regulatory risk and compliance supervisory obligations and internal controls by:
Maintenance and resolution for any internal and external Regulatory/Risk Ratings/Audit findings.
Provide oversight with external audits and ensure proper actions are taken to resolve all issues.
Participates in internal/external audit engagements; assists with remediation of all findings that impact scope of assigned work.
Ensures all reporting is completed on or before regulatory deadlines.
Stay current with regulatory environment and raise concern with internal partners for further review and assess overall impacts. Provide suggestions toward solutions when applicable.
Represent FCC Ops on market boards panels external bodies seminars conferences/courses. as required. Requires the ability to speak in public form comfortably while upholding Fidelity branding guidelines and expectations amongst industry peers.
Accountable for identifying issues/risks (financial & regulatory) and resolving or escalating promptly to mitigate further possible exposure to the firm.
Participate in project work relevant to the department and delegate responsibilities amongst the team to ensure adequate project team support.
Ensures policy and procedure documents are maintained up to date and required controls are adhered to.
Responsible for monitoring respective control accounts. Any out of balances are addressed timely and escalated when necessary.
Ensure supervisory oversight is in place to strengthen regulatory and risk controls to minimize exposure of the daytoday work.
Issues escalated and resolved in a timely manner following identified procedures.
Ensure policies and procedures are maintained and up to date.
Daily and monthly balancing of all control accounts.
Risk mitigation.
Assess business units and selfidentify high risk areas and mitigate the risk through updated process and/or procedures.
Metrics & Data Function and team performance:
Develop and implement metrics KPIs and capacity modeling.
Responsible for performance trends against scorecards/Service Level Opportunities (SLOs)for departments to ensure that goals are met; identify barriers/gaps and recommends a planof action.
Develop and follow up on annual departmental goals against the FCC corporate goals.
Partner and collaborate with FCCs clients vendors peer groups and FCC employees:
All matters related to operations. Asses current business needs development improvementswhere required and look to achieve best in class service. Analyze matters at hand look toinfluence and work with FCC partners and clients in a consultative manner to determine whatis required and execute change.
Establish relationships and effectively liaise with various groups within the larger Fidelityorganization for issues where there is synergy and opportunities to learn from one another. Build andmaintain relationships with colleagues at Fidelity Canada FMR & Industry Peers.
Liaise and maintain strong relationships with vendors associated to the departmental objectivesand responsibilities.
Engage vendors timely to raise production concerns initiate review of requirements associated toproject work impacting these partners etc.
Project work:
Key participant/Subject matter expert (SME) on projects related to FCC Operations.
Lead smaller scale projects department initiated changes etc.
Using continuous improvement methodologies continually searches for and takes initiativeto improve and/or eliminate ineffective processes to improve customer service or gainefficiencies.
People management:
Engage employees in establishing clear and measurable goals that achieve businessresults.
Provide coaching and give feedback to employees to meet business objectives andenhance individual performance; Ensure managers and their employees understand thevalues policies and procedures of Fidelity and their business unit.
Develop and mentor team members according to Fidelity standards.
Ensure team receives the training on the skills and knowledge to proficiently perform therole. Understand limitations and challenges and work around these to achieve best results.
Understand and demonstrate regulatory and risk supervisory obligations as appropriate toyour role.
What Were Looking For:
University Degree (or equivalent experience).
5 years of experience in an operational area within the financial industry or 5 years of experience within the brokerage dealer industry preferably in backoffice operations.
3years leading teams preferably with demonstrated coaching training and mentoring skills.
Experience working on projects with the expectation to influence team members and peers.
Exceptional people management/leadership and coaching skills.
Excellent problemsolving skills.
Excellent communication skills written and oral.
Accurate and detailed oriented.
Business knowledge/acumen forecasting. (i.e. headcount/overtime/resourcing/cost benefit analysis).
Knowledge of government regulatory and compliance policy/rules that govern the business.
Excellent knowledge of Canadian Capital Markets operations roles and processes.
Nice to have:
Knowledge of Banking and/or Physical Certificates process.
Understanding of depositories such as CDS and DTC and applications that support both departments such as ARROW and Kyriba.
Knowledge of Broadridges Dataphile platform an asset.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legallyprotected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top FamilyFriendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) Best Place To Work
o HRD 5Star Benefit Program
o HRD 5Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award Future of Work Strategy
TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Manager
Employment Type
Full-Time
