Tech Touch Customer Success Manager

About EliseAI

EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.

About The Role

EliseAI is seeking a Tech Touch Customer Success Manager to scale and optimize customer engagement through technology and datadriven strategies. In this role you will manage a high volume of accounts leveraging tools like PlanHat Salesforce Zendesk and Gong to drive customer success. Youll be responsible for maintaining strong relationships through scalable engagement strategies while also meeting with customers for critical touch points such as business reviews and key strategic discussions.

Your work will ensure customers achieve maximum value from EliseAIs products blending automation with human interaction to deliver exceptional experiences.

Key Responsibilities

• HighVolume Account Management: Proactively manage a large portfolio of accounts balancing automation and personal engagement to drive adoption retention and satisfaction
• Leverage Customer Success Tools: Use platforms such as PlanHat Salesforce Zendesk and Gong to monitor customer health automate workflows and track success metrics. Handson experience with at least one of these tools is required
• Customer Engagement: Schedule and lead critical customer meetings including Quarterly Business Reviews (QBRs) to address strategic goals share insights and strengthen relationships
• Automated Engagement Strategies: Design and implement scalable communication plans using tools like inapp messaging email campaigns and selfservice resources to support customer success
• DataDriven Insights: Analyze customer usage patterns to identify trends predict risks and develop targeted strategies for improvement
• Onboarding and Adoption: Partner with implementation teams to deliver efficient onboarding processes using automated playbooks to set customers up for longterm success
• Content Creation: Develop selfservice resources such as training videos help guides and FAQs to empower customers and reduce friction in their workflows
• Feedback Loop: Serve as the voice of the customer within EliseAI sharing actionable feedback with Product Engineering and other internal teams to inform roadmap decisions
• Proactive Risk Management: Monitor customer health metrics to address underperformance early and mitigate churn risks

Requirements

• 2 years of experience in a SaaS Customer Success role ideally with a focus on managing a high volume of accounts
• Handson experience with customer success tools such as PlanHat Gainsight ChurnZero Totango or similar platforms is required
• Proven ability to lead critical customer meetings including QBRs and strategic touch points
• Strong analytical skills with the ability to interpret data and drive actionable strategies
• Excellent written and verbal communication skills with the ability to distill technical concepts for nontechnical stakeholders.
• Experience balancing scalable technologydriven engagement with personal relationship management
• Ability to thrive in a fastpaced collaborative environment with a proactive mindset
• Knowledge of SaaS integrations APIs and technical workflows is a plus
• Willingness to work in person at our NYC headquarters 45 days a week

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical Dental and Vision premiums covered at 100
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan fully stocked kitchen and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
  

Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.

Job Compensation Range:

The salary range for this role is $85000$110000 (OTE $107500 $132500. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at

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