Senior Help Desk Specialist
Senior Help Desk Specialist
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1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Provide deskside support and remote support for J6supported contingency facilities on NIPRNet SIPRNet and other classified networks ensuring systems are fully operational for planned and nonotice operations.
- Assist the Government COOP Coordinator in preparing and maintaining contingency operation plans participating in five annual COOP exercises across multiple sites.
- Attend semiannual Governmentled training events to ensure readiness for contingency operations.
- Maintain a daily presence of deskside support technicians at the primary contingency facility ensuring proper system functionality preventative maintenance and lifecycle management of J6managed systems.
- Perform system checks preventative maintenance and update documentation in the TMS for all warm site systems based on Governmentdirected schedules.
- Serve as the technical lead for embedded and mobilized IT staff during contingency operations.
- Provide remote deskside support to other J6 customers when workload allows and contingency tasks permit.
- Transition contingency locations from warm or cold sites to fully activated and occupied sites supporting 101400 active desks as needed during major contingency operations.
- Provide comprehensive IT support during contingency operations ensuring enduser systems on NIPRNet SIPRNet and other classified networks are fully operational.
- Deliver VIPlevel technical assistance including troubleshooting installation configuration and maintenance of enduser devices and network connections.
- Ensure seamless coordination and resolution of incidents service requests and system issues prioritizing tasks to minimize disruptions during critical operations.
- Assist with managing and maintaining deskside and remote support services ensuring IT readiness for planned and emergency activations.
- Support all technical needs for endusers including backup data restoration and secure access to critical systems maintaining compliance with DOD and J6 cybersecurity standards.
- Act as a trusted agent (TA) to process SIPRNet PKI token requests and coordinate token delivery for contingency site users.
- Ensure 24x7x365 support during contingency operations and emergency activations sustaining operations for up to 30 calendar days as .
- Provide augmentation personnel for COOP exercises and ensure support is delivered according to the Governmentprovided CONOPS.
- Support steadystate operations at warm sites with dedicated staff and respond to afterhours recalls within 2 hours.
REQUIRED QUALIFICATIONS
- Experience:
- Five 5 years relevant experience
- Certifications:
- CompTIA Security
- Help Desk Institute (HDI) Certification or an Arelated certification
- Education:
- Associates degree in computer science Information Systems Math Physics Engineering or a related discipline.
- Clearance:
- Must possess a TS/SCI clearance
Overview
We are seeking a Senior Help Desk Specialist to join our team supporting DISA JSP Service Delivery.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Locations: National Capital Region
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
TS/SCI
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Senior IC
Employment Type
Full-Time
