Systems Engineer - IT Operations

Job Summary:

We are looking for an experienced selfmotivated and proactive System Engineer with 57 years of experience to join our dynamic team. The ideal candidate will have a strong background in customer service systems administration network concepts performance optimization and troubleshooting in multiplatform environments. You will be responsible for managing monitoring and optimizing our infrastructure ensuring high availability and performance across our systems and applications. This position requires a high level of collaboration with other departments around the globe to support both regional and global efforts.

About Milliman:

Milliman is among the worlds largest providers of actuarial and related products and services. The firm has consulting practices in healthcare property & casualty insurance life insurance and financial services and employee benefits. Founded in 1947 Milliman is an independent firm with offices in major cities around the globe.

About Millimans GCS IT Team:

GCS IT (Global Corporate Services Information Technology) plays a critical role in supporting firm wide technologies security framework and application landscape of the firm. Its responsibilities encompass a wide array of functions that are essential for the organizations innovation and entrepreneurial efforts and seamless operations.

Key Responsibilities:

Infrastructure Management:

Manage and maintain Windows/Linuxbased servers Windows and Mac endpoint management Knowledge of virtualization administration such as HyperV or VMWare or both Manage Microsoft Entra ID Exchange Online One Drive and Intune Sound knowledge of Single SignOn Management (For ex: Okta) SQL database maintenance and basic configuration and Azure resource deployment and management. Perform regular system updates patches backups and vulnerability remediation.

Performance Optimization:

Monitor system performance resolve bottlenecks and optimize resources for scalability and availability. Conduct system performance assessments and provide recommendations for improvement. Define metrics and establish targets driving process and service improvements.

Automation & Scripting:

Develop and maintain automation scripts using tools like Terraform Bash PowerShell or Python scripting to streamline workflows system configuration and software deployment.

Troubleshooting & Support:

Be selfdirected in diagnosing troubleshooting and resolving issues related to system performance network connectivity software hardware and applications in accordance with SLA standards. Alert management with escalation to appropriate team. Participate in oncall support rotation.

Collaboration & Documentation:

Collaborate with crossfunctional teams (development DevOps infrastructure practice support teams etc. to support system deployments and integrations. Prepare and maintain detailed documentation for system configurations processes and troubleshooting steps.

Required Skills & Attributes:

Experience:

57 years of experience as a System Engineer or in a similar role automating daytoday tasks system implementation administration and troubleshooting use data to create reports and present findings administer M365 services and Microsoftbased systems and improve operational tasks.

Technical Skills:

• Microsoft 365 Services Entra ID Exchange online OneDrive and Intune
• Microsoft Active Directory and Windows Operating Systems Configuration and Administration
• Strong experience with server operating systems (Linux Windows)
• Knowledge of cloud platforms (AWS Azure or Google Cloud)
• Experience with virtualization technologies (VMware HyperV etc.
• Experience in managing single signon (Okta Microsoft Azure SSO etc.
• Proficiency in system automation and scripting (Python Shell PowerShell Terraform etc.
• Experience with monitoring tools (Logic Monitor New Relic Nagios Zabbix etc.
• Experience with backup and disaster recovery systems (For example: Rubrik)
• Experience with vulnerability management and patch management (For Example: Qualys)

Soft Skills:

• Strong analytical and problemsolving skills
• Excellent communication and documentation skills
• Ability to work independently and as part of a team
• Detailoriented with a focus on system reliability and performance

Required Qualifications:

• Bachelors degree in computer science information technology or a related field (or equivalent experience).
• Relevant certifications (e.g. ITIL Microsoft Certified: Azure Fundamentals etc. are a plus.