Client Care Coordinator - Veterinary Hospital evening shift
Client Care Coordinator - Veterinary Hospital evening shift
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Job Description
This is a full time 40 hour/week day shift position. Second shift hours from 19:30pm rotating weekends.
This Client Care Coordinator position is a new addition to our growing Internal Medicine and Emergency/Critical Care teams. In this role you will work collaboratively with our clinical and service teams to ensure seamless delivery of excellent client service and patient care from the point of admission to the point of discharge. This impactful role provides daily opportunity to make a positive difference in the quality of life of our patients and clients. Ideal applicants will have at least 2 years experience in a hands on and/or client service role in a veterinary clinic or hospital animal shelter/humane society or other animal related field. Relative experience in a human medical position is also welcomed.
THE POSITION:
Our Client Care Coordinators are responsible for facilitating inpatient client care from patient admission to discharge. They serve as a lifeline to clients during their pets hospitalization providing status updates and addressing questions/concerns to ensure the client is comforted and informed during their pets care. This role works collaboratively with many hospital areas to manage patient care and assist the client in making the transition to home care after discharge from the hospital. This vital position relies on strong communication skills as the Coordinator is a direct line of communication between the client and our Veterinarians and serves as a central resource for the client via multiple channels. Being both patient and client facing this role is perfect for someone who wants to work with animals hands on but in a less technical role.
Some Duties include:
- Meeting with clients at patient drop off and facilitate patient admission to the hospital and transporting the pet to their treatment areas.
- Following inpatient population for their service to provide patient status updates to their families via various channels including phone email text
- Providing photo updates and/or facilitating with inperson or video visiting with inpatients to their families
- Celebrating patient success and offering kindness in the face of patient challenges and loss demonstrating comfort care to patients and clients
- Facilitating communication between the doctor and client during their pets inpatient care. Communications would include: Addressing client questions and soothing concerns relaying pertinent information on status and polices gaining permission from clients for diagnostics or procedures during hospitalization including the presentation of any additional financial estimates
- Facilitating discharge of the patient reuniting the pet with their family and guiding the client through the doctors home care and medication instructions
WHO WE ARE:
Angell founded in 1915 is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility a 24hour emergency hospital and as a tertiary referral center. Our Client Services Department is the hub of this busy hospital where we will see approximately 90000 animals this year.
APPLICANT REQUIREMENTS:
We are looking for applicants who:
- possess excellent verbal and written communication skills
- have proven excellence in client service
- have knowledge of principles and processes of animal handling/patient care and knowledge of common veterinary
- focus on operational/organizational excellence
- demonstrates patience and empathy strengths needed for this position.
OUR BENEFITS:
Our compensation package includes health dental and life insurance 403(b) retirement plan tuition reimbursement paid holidays sick and vacation time employee discounts for your pet health care and pet food needs and free on site Boston parking!
Required Experience:
IC
Employment Type
Full-Time
