Technical Account Manager
Technical Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 45000 - 60000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Free food & snacks
- Training & development
TeamLogic IT is a leading provider of comprehensive managed IT services offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customercentric approach TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.
- Relationship Management: Develop and maintain strong relationships with key decisionmakers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all accountrelated inquiries concerns and escalations.
- Client Retention: Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support addressing any issues or concerns promptly and effectively. Implement strategies to foster longterm client loyalty and minimize churn.
- Account Growth: Identify upselling and crossselling opportunities within existing accounts by understanding our clients business and strategy. Identify how technology can advance our clients business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our clients IT budgeting process.
- Account Planning and Forecasting: Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews monitor account performance and provide accurate sales forecasting and reporting.
- Collaboration and Coordination: Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time within budget and exceed client satisfaction.
- Industry Knowledge and Market Insights: Stay abreast of industry trends cybersecurity threats and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption further positioning TeamLogic IT as a trusted advisor and industry expert.
- B.A./B.S. degree in a relevant discipline; or equivalent work experience
- Customer servicefocused mindset.
- Proven experience in account management or client relationship management roles.
- Strong communication and interpersonal skills with the ability to build rapport and establish credibility with clients.
- Excellent problemsolving and negotiation abilities with a proactive and customercentric approach.
- Demonstrated ability to drive revenue growth and achieve sales targets.
- Exceptional organizational and time management skills with the ability to manage multiple client accounts simultaneously.
- Proficiency in CRM software and Microsoft Office suite.
- Technical aptitude with experience in the IT industry.
- Knowledge of IT services and solutions.
Flexible work from home options available.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Manager
Employment Type
Full-Time
