Senior IT Support Specialist
Senior IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the Best Space Sim Ever. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.
Were seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games supporting our global workforce with their technical queries and challenges. As part of a collaborative environment youll be the frontline support for hardware software and apprelated issues ensuring an exceptional endtoend employee experience through calls emails and chats. We use tools such as Jira Confluence and the M365 package to manage our work and we value service excellence teamwork and enthusiasm for cool tech.
Founded in 2012 Cloud Imperium Games creates cuttingedge videogames that defy expectations. Were currently developing Star Citizen a recordbreaking multiplayer online space sim and Squadron 42 a cinematic singleplayer adventure set in the same universe. Join us as we break boundaries and make videogame history. For more information about life at Cloud Imperium Games check this out does a Senior IT Support Specialist at CIG do
Lead the charge in developing generalist IT support and troubleshooting skills across hardware software infrastructure and Network this will include but not limited to:
Provide advanced technical assistance and mentorship to the junior support team
Diagnose and resolve complex hardware software and network issues.
Assist with major incident escalations and participate in incident resolution.
Contribute to technology updates and develop ITIL best practices.
Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution.
What do we ask for
You have strong technical knowledge of Microsoft Windows operating systems Autopilot Microsoft Office/O365 Active Director Jira ITSM Network connectivity and VPN protocols and common collaboration tools such as Teams and Zoom.
You have experienced with meeting room AV technical hardware solutions and office network technology
You are a thought leader in the implementation of IT Operations best practice such as ITIL and ISO20000
You possess strong troubleshooting skills capable of resolving hardware software and applicationrelated issues.
Strong written and verbal communication skills with the ability to effectively present information articulately to Business users.
CIG Diversity Statement
CIG is a global company staunchly committed to cultivating a culture and workplace that celebrates all backgrounds lifestyles and perspectives. Together we are creating a space where authentic recognition appreciation and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer we strive to build a team that
represents all walks of life and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it and its our differences that make it special.
Fraud Statement
We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites fake email addresses claiming to be from our company or social media. We do not ask for your personal info like bank account numbers identification numbers etc through social media or chatbased apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reaching out to us at info@cloudimperiumgames with any information you may have.
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
Required Experience:
Senior IC
Employment Type
Full-Time
