Patient Care Coordinator

Weekly outpatient therapy isnt always enough and a trip to the ER isnt the only answer. Patients and their families rely on CompassHealth Center whenincrisis every day wehelp people overcome depression anxiety suicidality obsessions/compulsions trauma chronic pain and other obstacles in order for our patients to live freely.

About This Role

We areseeking a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care while being sensitive to their individual psychiatric conditions you would be a great fit on our team.

Introduced as our newest site in 2021 our brandnew stateoftheart facility at Oak Brook is modern bright and creates an inviting therapeutic space for both patients and employees alike.

What Youll Do:

• Greets and orients all patients visitors and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients visitors and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients verifying the accuracy of demographics insurance completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy. Maintains all patients visitors and staffs confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers office equipment copiers fax scanner postage equipment.
• Performs other related duties as assigned.

Who you are:

• High school diploma required; Associates degree preferred
• 12 years of customer service experience
• Excellent written and verbal communication skills
• Strong organization and planning skills; detail oriented
• Ability to multitask in a fastpaced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problemsolving skills
• Flexible Schedule Able to work assigned schedule

We know job descriptionscan be intimidating so if this sounds like an opportunity for you please dont hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisislevel mental health bringing passion connection and patientcentered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland we serve hundreds of patients every day ranging from ages 5 through adulthood in our onsite facilities or through our flourishing virtual programming.Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us and hopefully will be to you too. Cultural humility teamwork continuous improvement connection patient centered care passion innovation and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a twoway street. We are proud to offer plenty of space for growth and opportunities to pursue continuous development within our organization.

For eligible positions our other benefits include: comprehensive medical/dental/vision plans 401k program with company matching generous PTO (including competitive parental leave after 1 year of employment) and continuous training through CEU seminars and volunteering opportunities.

Whats Next

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft so whether or not you check all the boxes we encourage you to apply wed be grateful to hear from you!