E Banking Processing Specialist

GENERAL DESCRIPTION OF POSITION

The EBanking Processing Specialist processes ACH disputes and daily incoming/outgoing ACH Files from the Fed. This position processes daily ACH same day transactions returns chargebacks IATs authorization requests and exception items on a scheduled basis daily. The E Banking Processing Specialist provides customer service to bank employees as it relates to ACH services for returns and authorization requests. This position serves as a backup for outgoing ACH Files submitted by our Cash Management clients through the cash management portal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Processes ACH disputes.
2. Ensures timely processing of incoming and outgoing ACH files including same day ACH transactions on strict time schedule.
3. Responsible for processing ACH Returns Chargebacks IATs Authorization Requests and Exception Items.
4. Provides customer service for ACH Returns and Authorization Requests.
5. Responds to requests and provides customer service to bank employees for ACH services.
6. Provides assistance with Fraud detection and research.
7. Completes required BSA/AML training and other compliance training as assigned.
8. The ability to work in a constant state of alertness and in a safe manner.
9. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing clerical/administrative equipment operation etc. plus 12 to 18 months related experience and/or training or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals safety rules operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES LICENSES REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10Key Alphanumeric Data Entry

Basic: Accounting Other Spreadsheet Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise intermittent standing walking pushing carrying or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job the employee is regularly required to sit; frequently required to use hands to finger handle or feel talk or hear; and occasionally required to stand walk reach with hands and arms stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Must possess a demonstrated ability to navigate various software. Must possess strong communication skills and good documentation and organizational skills. Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules is a must.

EDUCATION AND EXPERIENCE

Experience with ACH and Banking systems required. Experience with NACHA Operating Rules and FIS Bankway a plus.

Required Experience:

Unclear Seniority