EUC Onsite
EUC Onsite
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
Technical skills (Required Must have)
German and English
People skills
The role is expected to carry out following function/activities as part of this job.
- As a team member you will be handling Incidents and resolve within SLA
- Act as a SME in SCCM client troubleshooting windows client patch deployment and remediation.
- Be a part of the team who operates aligned to global time
- Involve in problem management sessions.
- Must contribute to the changes w.r.t OS windows client patching.
- Coordinate with other teams for Incident resolution and Project Implementations
- Coordinate with the team in daily calls weekly calls etc.
- Monitor the status of incidents changes daily weekly by using the internal tools.
- Work with customers in case of new OS releases testing /UAT from other sites.
- Work with the shift leads to excel in the operations.
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Implement Service improvement and involve in the transformation initiatives.
- Use PowerShell scripts for automating daily tasks.
- Monitor SCCM environment by logging in across APAC EMEA and LATAM
- Should be able to read understand various SCCM logs as per the issues.
Technical skills (Required Must have)
- 8 years of experience supporting Microsoft systems (Windows 10 11 in IT Infrastructure function
- Good Windows troubleshooting skills
- Support System Center Configuration Manager (SCCM) and administration and engineering collection and query creation and management; application and package creation and deployment; content distribution management and troubleshooting OSD and troubleshooting Task sequence management and troubleshooting custom report creation.
- Use SCCM software update groups to keep Windows workstations and servers patched to correct levels and troubleshooting
- Expert knowledge of SCCM policy management infrastructure and components of SCCM application deployment Patch deployment OSD Task sequence troubleshooting and compliance enforcement
- A good understanding of TCP/IP DNS DHCP and other network fundamentals
- Have good understanding of Microsoft Active Directory Patch management DHCP and DNS
- Must have hands on experience in ITSMServiceNow
- Proven Customer Service skills
- Excellent written and oral communication skills in German and English
- Experience in Scripting languages like PowerShell
- Awareness of latest technologies and trends
- Knowledge of agile methodologies
- Must have the ability to identify and instill industry best practices.
- Proven Customer Service skills
- Excellent written and oral communication
German and English
People skills
- Client management
- Team coordination
- Create deep client impact.
- excellence
Employment Type
Full Time
Key Skills
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