Product Quality Engineer (Onsite - Minnesota)
Product Quality Engineer (Onsite - Minnesota)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 80000 - 90000
1 Vacancy
Job Description
Position Overview
As a member of the InMarket Quality Team for Hearing NA you will investigate diagnose and analyze product HW SW and system complaints and returns to solve customer problems and gain insights for implementing product improvements and the reduction of the cost of poor quality. The Product Quality Engineer will work across groups and departments to support and ensure efficient and effective processes for InMarket Quality.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Use practical troubleshooting techniques test systems and tools datadriven insights and structured problemsolving methods to understand and verify reported symptoms trends issues and alleged product deficiencies.
- Support new product launches by performing specialized quality monitoring activities and high priority includes coordination and routing of relevant returns symptom reproduction and investigations into product issues and alleged defects understanding failure modes and the collection and compilation of related device data including tracking of effectivity of improvements.
- Solve customer problems by working across functions including Sales Ops R&D Global Quality and NA customerfacing teams to understand investigate and resolve customer complaint issues.
- Identify product quality improvements and support/facilitate discussions and actions in cooperation with Ops and R&D.
- Conduct and/or assist in implementation of new tools methods and processes to aid in device and system level troubleshooting symptom reproduction and case investigations.
- Resolve technical problems at a system level across hardware software and system accessories/components and provide structured insight to ensure product and customer quality improvements.
- Manage and update complaint cases in and utilize GN Hearings ERP system and other available systems and tools to support customer complaint investigations and product returns.
- Assist in Inmarket Quality related document updates in compliance with change control process.
Competencies (Knowledge and Skills needed for this position.)
- Critical thinking and problemsolving skills
- Detailoriented and practical with a keen ability to recognize and enhance quality through datainformed and evidencebased strategies.
- Effective oral and written communication skills interpersonal skills and stakeholder management skills
- Ability to work well and engage with others in a team environment as well as managing ones own tasks
- Customer focused motivated curious minded shows initiative and innovative thinking.
- Ability to work as needed under challenging circumstances and tight deadlines proficient in time management
- Highly organized and results driven
Desired Qualifications
Required Education:
Bachelors degree in engineering or equivalent
Preferred Education:
Engineering degree in electrical or mechanical engineering
Preferred Experience:
35 years experience including investigations of product returns and fault identification in consumer electronics microelectronics or hightech medical products and technologies (e.g. rechargeable batteries mobile phone connectivity audio hearing aids or earbuds etc.) Experience working with quality methodologies and systems such as A3 FMEA NCR and CAPA Experience working in a regulated environment (ISO 13485:2016 ISO 9001 FDA QSR) Data analysis experience
Job Location: Bloomington MN (through Spring 2025); Shakopee MN (Summer 2025 forward)
Job Type: Exempt
Working Environment: This position is a primarily onsiterole in an open office setting with adjustable standing/sitting office furnishings offered.
Physical Demands:
Sitting standing lifting bending reaching no more than 20 lbs.
Position Type and Expected Hours of Work:
Fulltime position MondayFriday
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
About Us
GN brings people closer through our leading intelligent hearing audio video and gaming solutions. Inspired by people and driven by innovation we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome reallife challenges improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
Generous Benefits including PTO and Paid Holidays
401k with Company match
Paid Parental Leave & Transition Back to Work Benefits
Company HSA Contributions
Discounted GN Group products
We encourage you to apply
Even if you dont match all the abovementioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869 GN has more than 7000 employees today.
Pay Transparency Notice:
Depending on your work location the target annual salary for this position can range from $80000 $ addition you may be eligible for a discretionary for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.
EVerify:
GN participates in EVerify. View the EVerify the Right to Work poster here.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
Employment Type
Full-Time
