National Field Engineer
National Field Engineer
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Job Description
Date Posted:
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United States of AmericaLocation:
OTCTH: Connecticut Home Offices Remote Location Remote City CT 06032 USAMoving people. Shaping the future. At Otis we take pride in leading the industry we founded and theres never been a better time to join our team. We are the leader in elevators escalators and moving walkways. Were seeking a National Field Engineer who is ready to help us deliver on our commitments today plan our strategy for the future and leave their fingerprints on the organization for years to come.
The Otis Service Center is seeking a National Field Engineer specializing in service troubleshooting and repair of Otis and nonOtis systems. The primary location of this position is the Otis Service Center in Bloomfield CT. Remote locations within the United States will also be considered.
Essential Responsibilities:
- The successful candidate will demonstrate expert level knowledge on current production & legacy elevator systems with a clear understanding of the interactions between various mechanical electrical software and communication architectures.
- They will be capable of resolving highly complex technical challenges in support of tier 1 customers in high pressure shutdown situations in both remote and inperson environments.
- Otis Systems Policies and Field Processes intimately familiar with field processes & products in NAA with an ability to articulate that knowledge by creating field technical documentation and training which supports scalable knowledge growth and improves field efficiency.
- Training create curriculum and deliver training to support Otis mechanics and regional field engineers on troubleshooting and repair of Otis and nonOtis systems utilizing various media such as videos interactive training environments and traditional classroom style training presentations. Design & build simulators for various systems and subsystems to support training programs.
- Networking maintain a professional network across Otis field operations in NAA and other country areas collaborating to advance Otis service capability on all elevator systems.
- Continuous Improvement identify improvement opportunities with Otis products or processes and work with all parts of the Otis organization to implement required changes reducing cost of poor quality and callbacks.
- Tools Source or design tools as needed to support the creation of troubleshooting and repair processes. Maintain catalog of legacy elevator and escalator tools.
- Digital Applications In partnership with engineering and DT resources maintain & enhance digital applications & service tools to support service capability improvement.
- Otis Absolutes Adherence to and champion of the Otis Absolutes of Safety Ethics and Quality.
Qualifications
- This position requires at least 10 years of direct field experience as a mechanic adjuster regional field engineer or similar job function.
- Up to 50 travel within the US & Canada
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Employment Type
Full-Time
