Supervisor New Account Services
Supervisor New Account Services
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Job Description
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
We are hiring a Supervisor New Account Services!
Reporting To:
Manager and Team Lead
FullTime/Part Time:
Contract
Posting Date:
March 31 2025
Closing Date:
April 11 2025
Hours of Work:
8:30 a.m. 5:00 p.m.
Grade:
Office Location:
12.5
Toronto ON
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment
The Opportunity:
The Supervisor is responsible for overseeing the MBS and File Update Team to ensure the goals and objectives of the department are met. The Supervisor will provide ongoing support to the Manager New Account Services. They will also ensure the MBS Team meets and follows all required CMHC and Computershare guidelines for securitization.
How you will contribute:
Team Management Responsibilities:
- Provide direction to team members on policy interpretation
- Identify team and individual performance gaps with direct reports; communicate performance gaps; set action plans and provide training to improve performance
- Participate in the recruitment process; screen resumes and assist Manager in conducting interviews
- Coach employees on performance and customer service expectations providing specific training in key skill areas as necessary
- Responsible for conducting annual performance reviews and setting performance goals as well as having checkpoint meetings with individuals throughout the year as necessary
- Complete quality assurance spot checks of completed work on a monthly basis
- Identify areas of opportunity to enhance business procedures; communicate business gaps; set action plans and provide business cases to develop operational changes
- Special projects as assigned by Management
- Adheres to policies/procedures to ensure AML requirements are met when applicable
File Update/MBS Responsibilities:
- Monitor workflow for Information Updates to ensure even distribution of daily workflow to ensure files are completed within company guidelines.
- Document policy and procedures with respect to New Account Services administration and update manual when required
- Prepare weekly and monthly stats
- Audit and monitor emails/requests sent to other departments by administrators
- Ensure senior team members are processing account services emails in a timely manner
- Ensure that team procedures and training methods are on par with MBS department guidelines
- Provide input towards the testing of internal system enhancements
- Document policy and procedures with respect to the MBS department and update training manual where necessary.
- Responsible for reconciliation of monthly invoicing to Computershare
- Responsible for ensuring deadlines are met with both internal and external partners
The experience you need:
- Post secondary education and/or equivalent work experience preferred
Core Competencies Required for the Role:
- Communication Skills
- People Management
- Problem Solving
- Decision Making
- Managing Change & Transition
- Relationship Management
- Client Focus
- Developing Others
- Valuing & Respecting Individuals
Relationships:
External: CMHC Computershare FCT FNF
Internal: Treasury Underwriting
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multitasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National
- Competitive Compensation
- Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)
- Hybrid working environment.
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team youll join:
Founded in 1988 First National is one of Canadas largest nonbank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this future vacancy but only candidates selected for an interview will be contacted.
#FNLOON
Other details
- Job FamilyAdministration .5
- Pay TypeSalary
Required Experience:
Manager
Employment Type
Full-Time
