Advisor Service Recovery Reds
Advisor Service Recovery Reds
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Job Description
About PhonePe Group:
PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
Act with integrity & think customerfirst in every interaction
Handle basic PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so theyre able to leverage PhonePe to the fullest
Ideal candidate should :
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player flexible and open to feedback
Ability to multitask prioritise and manage time effectively
Should be able to speak in English and Hindi
Graduation 1023 is Mandatory
0 2 years of work experience in a customer facing role
Multilingual skills (spoken written) in South Indian languages are preferred
Other Benefits:
Your lunch is on us!
5 day working week 2 rotational week off)
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
- Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
- Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
- Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
- Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
- Other Benefits Higher Education Assistance Car Lease Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Required Experience:
Unclear Seniority
Employment Type
Advisor
